Virginia A. Smith
Kansas City, MO. 64123
September 2nd, 2008
Director of Personnel
Dear Mr./ Ms.
Dedicated and driven young professional who is able to take on multiple responsibilities and produce outstanding results. Known to be a detail oriented individual with excellent organizational, team work & operations skills. Recognized as someone who could be counted on to stay with a job and ensure it’s done right. I offer experience with all aspects of office operations and possess strong computer skills. Proficient with Word, Excel & various other programs. I have utilized spreadsheets for training, coaching & auditing associates accuracy & productivity as well as created reports to inform upper management of our daily progress and areas which require improvement.
If you can use an individual who is reliable and detail oriented with strong personal standards. I can provide excellent personal and professional references. I hope you will contact me soon to suggest a time convenient for us to meet and discuss your current and future needs and how my skills & diverse range of experience could serve them. I can assure you that I could quickly become an asset to your organization. Thanks in advance for your time.
Virginia A. Smith
444 North Colorado Ave.
Kansas City, MO. 64123
Seeking a position within a company where my training, skills and experience in management and/ or business operations will lead to improvements to enhance the company’s operations and profitability.
ASSISTANT MANAGER. 5-7-9/ Rainbow corp., Jacksonville, FL. (8-1999 to 5-2000)
Responsible for the operation of a Retail store which sold over $1.2 Million worth of product annually; supervised a crew of 4 associates. Excelled in dealing with the public and fellow employees while supervising a shift, audited inventory, scheduled maintenance/ sanitation & scheduling employees on all shifts.
·1 Ensured company standards were enforced & met consistently by store staff. Molding associates into “CHAMPS” enforcers of: Cleanliness, Hospitality, Accuracy, Maintenance, Product knowledge & Speed.
·2 Handle customer complaints to render satisfactory results.
·3 Adjust work force hours depending upon store volume.
·4 Supervised associates hospitality, dept. up keeping & register operations to ensure the quality control of all potential sales.
·5 Assign register rotations & routinely audit their transactions.
·6 Conduct daily, weekly & monthly inventory of pricing equipment & product.
·7 Negotiate vendor contracts to ensure a consistent level of product is on hand.
·8 Analyze invoices weekly to confirm product has been delivered accurately.
·9 Execute nightly bookkeeping procedures & deliver bank deposit.
·10 Acknowledge associates for accomplishments & exceeding standards.
·11 Report associates for inappropriate behavior & policy non compliances.
SUPPLY/ ARMORY SUPERVISOR. United States Army (active)/ Navy (reserve), Ft Story, VA. / Kansas City, MO. (6-2000 to 12-2007) Responsible for the operation of an Office & Warehouse which. Supervise a crew of 6 to 30 personnel while monitoring daily tasks to ensure that all objectives are met. Promoted ahead of my peers (3 times) and advanced to a position of increased responsibility. Groomed for management; excelled in dealing with fellow employees while leading associates to reach organizational goals.
·1 Supervised a staff of six personnel responsible for coordinating high-end item maintenance, ordering, receiving, shipping, transporting,
issuing, and inventorying supplies/ equipment.
·2 Determined personnel requirements associated with training, work performance evaluations, and promotions.
·3 Proficient in a variety of computer/ Internet operations.
·4 Planned operating budget for supplies; repair parts, equipment, and rations.
·5 Entrusted with a secret security clearance and government credit card as well as various missions dependant on confidentiality.
·6 Selected vendors and negotiated more than $40,000 in semiannual purchasing contracts and servicing agreements; optimizing cost,
quality, and service.
·7 Tracked and reported variances, auditing and approving bills for payment.
·8 Evaluated inventory control needs and kept accountability of more than $5 million worth of equipment and supplies.
·9 Designed and maintained files to track HAZMAT and Material Safety Data Sheets, office files and personnel records for over 280
HOSTESS/ WAITRESS/ BARTENDER. Fritz Co. Grille., Lees Summit, MO. (8-2004 to 8-2005)
Responsible for various duties in a Restaurant which sold over $460,000 worth of product annually.
·1 Greeted customers and assigned their seating arrangements depending on the size and needs of the group.
·2 Scheduled reservations & set up table arrangements prior to their arrival.
·3 Input orders for waiters/ waitresses when assigned large groups.
·4 Organized & inspected orders prior to delivery to the customer.
·5 Processed payments for large parties, including splitting totals or separating orders as directed by customers.
·6 Inventory bar area to ensure all product are in stock and all equipment is functional.
·7 Maintain cleanliness of assigned serving area before, during & after the shift.
·8 Restock waiter/ waitress supply area with condiments, napkins, silverware, dinnerware & beverages throughout the shift.
·9 Train newly hired wait staff on serving procedures and company policies.
LEAD COUNSELOR/ SALESS ASSOCIATE. Slim 4 Life., Independence, MO. (8-2004 to 9-2005)
Reassigned to lead counselor position after 6 months of employment.
·10 Observed & trained newly hired associates on company policies & procedures.
·11 Executed nightly bookkeeping procedures.
·12 Inspected inventory twice daily and reported any discrepancies.
·13 Instructed the program’s nutritional guidelines and product benefits to individuals and groups of clients weekly at various locations.
·14 Sold product packages to clients and filled their orders promptly.
·15 Measured & weighed clients to monitor the progress of their assigned program.
·16 Scheduled clients weekly appointments & documented and weight losses or gains,
·17 Corresponded with clients via telephone and mail to ensure their continued weight loss success or advise them to restart the program.
ASSISTANT MANAGER (Trainee). Vanity., Independence, MO. (9-2005 to 1-2006)
Originally hired as a sales associate and promoted to assistant manager after 1 month of employment.
·18 Maintained optimum level of staffing per shift.
·19 Executed nightly bookkeeping procedures & deliver bank deposit.
·20 Reported associates for inappropriate behavior & policy non compliances.
·21 Followed procedures to reduce shrink, including observe possible thefts & report suspicious behaviors & actual thefts.
·22 Set up & maintain store displays and update company sales & special promotions.
·23 Inputted new product when received & log descriptions and quantity as well as return damaged product to corporate.
·24 Operated Cash register to process returns, exchanges, employee purchases, etc.
SALESS ASSOCIATE. Champion Chrysler Jeep., Independence, MO. (1-2006 to 7-2006)
·1 Traded/ sold new and used vehicles as well as parts or accessories to returning customers and new customers.
·2 Presented pricing and purchase terms to customers to finalize each sale.
·3 Demonstrated the qualities or various vehicles to customers to ensure they were making educated decisions.
·4 Participated on test drives with customers & pointed out features not previously covered in the walk around demonstration.
·5 Set up decorations & promotional banners etc. for special sales.
SHIPPING SUPERVISOR Musicians Friend., Kansas City, MO. (8-2006 to 7-2008)
Responsible for the operation of the largest of 8 Departments in a warehouse of 702,000 sq ft which ships over $3 Million worth of product annually. Supervise a crew of 45 to 120 associates while monitoring daily production to ensure that all shipping objectives and safety standards are met. Excelled in dealing with fellow management and vendors while leading associates to reach organizational goals.
·1 Managed three areas under one department totaling 65 associates. In addition to previously supervising 2 departments totaling 120 associates.
·2 Ensured that shipping quotas and quality assurance objectives were achieved by motivating associates to stay on task.
·3 Delegated daily task assignments to coordinate associates to most needed areas.
·4 Conducted Start/ end of shift meetings to inform associates of pertinent information.
·5 Monitored productivity & accuracy of order pickers/ packers & replenishment associates by auditing their completed orders.
·6 Administered corrective actions to associates who demonstrated inappropriate or unacceptable behaviors that violated company policy.
·7 Implemented training of new Dept. policies & procedures.
·8 Researched & resolved problem orders to ensure prompt shipment.
·9 Maintained secure accountability of high dollar products inventory and distribution.
·10 Evaluated interpersonal issues between associates to render a satisfactory conclusion.
·11 Ensured associates stay in there area and return to their assigned areas promptly after breaks/ lunches.
·12 Supervised both night and day shifts while staying within the hourly budget guidelines.
·13 Monitored & enforced safety standards for equipment operators, dock operations and picking/ packing associates.
·14 Utilized bills of lading to ensure accurate shipment of truck shipments.
·15 Verified accuracy of sick/ vacation and payroll hours daily.
·16 Administered performance evaluations, corrective actions, re-certifications, hiring & terminations of employees.
·1 Fast-track promotion through increasingly responsible positions.
·2 Recruited to each successive position based on consistent contributions
to productivity, quality, and efficiency improvement.
·3 Received numerous awards and commendations for outstanding performance.
EDUCATION & TRAINING
· Completed various management training courses sponsored by Musicians Friend.
· Continuing Education, Business Administration/ Industrial Management: 32 Semester Hrs.,
Tidewater Community College, Metropolitan Community Colleges & UMKC, Kansas City, MO., 2003- 2008
· Diploma, Primary Leadership Development Course, Fort Knox, KY., 2002
Diploma, Combat Lifesaver Development Course, Fort Eusitis., 2001-2004
· Certificate, Supply Specialist Course, U.S. Army Quartermaster School, Fort Lee, VA., 2000
· Completed various management training courses sponsored by Rainbow Corp.
· Diploma, West Nassau High School, Callahan, FL., 2000