Medical Assistant Customer Service

Rita Bozzo 313-***-****

**** ********* ***., ******* ****, MI 48146 *********@******.***

Professional Profile

Certified Medical Assistant

• Medical Law & Ethics

• Telephone Techniques

• Vital Signs

• First Aid

• Radiography Procedures

• Laboratory Procedures

• Sterilization/Disinfection

• Medical Transcription

• Psychology

• Empathy

• Excellent Customer Service Skills

• Compassion & Understanding • Medical Reception Skills

• Medical Records Management

• CPR

• Phlebotomy

• Injections

• Minor Surgery

• Medical Billing

• Urinalysis

• Appointment Scheduling

• CPAP Educations

• CPAP Mask Fitting

• Writing Prescriptions

Professional Experience

Henry Ford Health Systems, Detroit MI

09/26/2011-02/16/2012

Certified Medical Assistant

Responsibilities:

• Triage patients, meet and greeted patients, took patient’s weight, and vital signs.

• Serviced patient’s CPAP machine, fitted patient for a CPAP mask, did CPAP educations, and wrote CPAP prescriptions.

• Wrote prescriptions, did prior authorizations, and certificates of medical necessity.

• Answered the phone, faxed prescriptions, and managed patient’s medical records.

Henry Ford Health Systems, Clinical Externship, Detroit, MI

05/10/2011-06/24/2011

Medical Assistant

Responsibilities:

• Triage patients, took vital signs, did EKGs.

• Venipuncture, TB injections, prepared nebulizer. And gave nebulizer education to patients.

• Took care of patient after surgery

• Answered the phone

• Managed medical records

Tanallie’s Detailed Cleaning LLC, Dearborn Heights, MI

09/29/2009-11/22/2011

Housekeeping

Responsibilities:

• Cleaned banks

• Vacuumed

• Wiped down counters

• Cleaned bathrooms

• Mopped floors

• Took our garbage

• Restocked items

Education

Henry Ford Community College, Dearborn, MI

Certified Medical Assistant

06/26/2011

References

References are available upon request.

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