*** ****** ** ● Charlotte, NC ***** ● 704-***-****/704-***-**** ● yugn29@r.postjobfree.com

James Murphy

Objective

I enjoy working in customer service and would love to join your company as a Customer Service Representative. Obtaining a position with a company that has an excellent reputation for career and personal development which is what I am looking for at this stage in my career. I am confident that my skills and my 10+ years varied experience can help you deliver the standards of service your customers have come to expect from you.

Technical Skills

• Customer Service, Operations, eCommerce, Sales, Training, Analysis of Product Specs

• IBM 3890, Unisys 7780/7766, PitneyBowes Inserter

• Network Basics: Switches, Routers, Cabling, Hubs, Virtualization, System monitoring

• SOP, Root Cause Analysis, Conflict Resolution

• Ghost, Operating Systems, MS Office, Cloning, Image manipulation

• 10-Key (Alpha-Numeric), Electronics, Hardware & Software implementation, Break-Fix troubleshooting

• Windows 9X/NT/2000/XP/Vista/7/2K3/2K8, UNIX, Mac OS

• Rumba, ORSS, CPCS, VPC, VMware, MS Office, Lotus Notes, Data compression, Backup Utilities, Network utilities, Application software, MS Virtual PC

Professional Experience

March 2012 May 2012

Dependable Home Tech

Charlotte, NC

Technician

• Install cable TV and internet for Time Warner subscribers.

• Installs cable television cables and equipment on customer's premise, using electrician's tools and test equipment: Measures television signal strength at utility pole, using electronic test equipment.

• Computes impedance of wire from pole to house to determine additional resistance needed for reducing signal to desired level.

• May collect installation fees and explain cable service operation to subscriber.

• May clean and maintain tools, test equipment, and motor vehicle.

• Uses a ticket system for work orders through PC.

• May communicate with Dispatch and supervisions using cell phone to receive instructions or technical advice also to report problems to be repaired by Maintenance.

Feb 2001 Feb 2010

Wachovia

Charlotte, NC

OS Processor Specialist 3

• Operate IBM 3890 high-speed sorter to capture and distribute personal and commercial checks for all major and correspondent banks.

• Maintain equipment with preventative maintenance every 2hrs. throughout the shift.

• Constant deadlines every hour to hour and a half.

• Production environment where I processed 450,000-500,000 items per shift.

• Team processed roughly 9 billion dollars per day.

• Input sort tables into PC for sorter initialization.

• Operate Unisys 7780 low-speed sorter with data entry input.

• Maintain quality and safety throughout shift per machine with coordinator verification.

• Help other areas within the department when needed.

Sept 1999 Oct 2000

First Union

Charlotte, NC

Account Specialist

• Process accounts for tobacco farmers so they could receive payment for crops.

• Verify and correct any incorrect information

• Processed an average of 250+ accounts per day.

• Minimum accounts processed by a team of 12 per shift, 1200.

• Report any false claims and misdirected claims.

• Reported any overage of land FDA approved for crop.

Jan 1999 Jun 1999

EDS

Charlotte, NC

Customer Service Rep/Help Desk

• Provide detailed account and billing information to PrimeStar satellite subscribers.

• Provide help with signal issues over the phone that may be due to equipment.

• Escalate trouble call issues to field technicians for in-house response.

• Upgraded services, downgraded services, and fulfill Pay Per View orders.

• Provide knowledge of equipment, remote, and also troubleshoot issues with customer.

• Maintain Average handle time of 3:20 out of 5:40 minutes.

Jan 1998 Jan 1999 Carolina Building Group Charlotte, NC

Customer Service Rep

• Door to Door cold leads to provide information on home improvement products such as Windows, Siding, Roofing, and Doors.

• Show products and explain the benefits to using the products.

• Provide leads for our sales department to follow-up for future sale.

• Maintain a cold lead minimum of 4 per day.

Education

Aug 2011 Feb 2012

Techskills

Charlotte, NC

CompTIA A+, Dec. 6, 2011

CompTIA Net+, Jan. 31, 2012

The Pacific Institute, Nov. 17, 2011

Jan 2007 Jun 2009 DeVry Charlotte, NC

Computer Information Systems

Aug 2004 Oct 2006 University of Phoenix Charlotte, NC

Information Technology

Contact this candidate