Sales Customer Service
Resume:
MARCOS COLOME
Lakewood, CA 90713
C- 714-***-****
********@*****.***
OBJECTIVE
To obtain a challenging and responsible position where my training, experience, education and skills will be fully utilized toward continued growth and advancement.
SUMMARY OF QUALIFICATIONS
• Innovative sales professional with 14 years of manufacturing and consumer products experience with proven skills to drive business growth and capitalize on new revenue potential
• Expertise in pricing strategies, client relations and needs assessment, administration, justifying new product development investments
• Proven ability to hunt and develop new territories
• Excellent problem solving and project management skills
• Easily establish rapport with managers, co-workers and clients
• Excellent customer service skills.
• Excellent written and verbal sales communication skills.
PROFESSIONAL EMPLOYMENT
2007-2010 ROTONICS MANUFACTURING, Gardena CA
Sales Engineer- Western Region CA, NV, AZ
• Responsible for servicing client list which produces 43% of the companies’ revenue; 4 million in sales with a 35% margin.
• Develop sales by making initial presentation; explaining service contract features and benefits; developing pricing.
• Cold call potential clients.
• Initiate the APQP process for all new projects.
• All new accounts are managed through MS Project.
• Sales of new tooling, in-house assemblies and packaging of plastic products
• Initiate sale call process by analyzing and qualifying opportunities; exploring and building account relationships; scheduling appointments.
• Review and evaluate design drawings, prototypes and specifications prepared by engineers.
• Consult with and advise the customer along with engineering regarding problems encountered during manufacturing of parts and tooling.
• Prepare and review contract change orders and time extensions and reviews, and verify pay and final estimates and monthly claims for payments made on new molds and parts produced.
• Assist in the design of custom-made products.
• Making technical presentations and demonstrating how a product will meet client needs.
• Liaising with other members of the sales team and other technical experts
• Manage client’s database through Sales Force CRM.
2006-2007 HAPPY FLOORS. Miami, Florida
Outside Sales Representative – Western Region CA, NV, AZ
• Developed new product launch initiative that increased west coast sales by 85%
• Managed existing dealer relationships and signed new dealers at a rate of 90% over company goal quarter over quarter
• Conducted product knowledge and training seminars for customers and their sales staff updated product displays
• Routinely upgraded showroom products, pricing to maximize growth potential
2005-2006 ITALIAN CERAMIC TILE CORPORATION., Anaheim, California
Outside Sales Representative
• Utilizing new sales strategies grew business 150% in the first four months
• Increased product sales within assigned territory. Developed new business through residential flooring dealers
• Coordinated with dealers to establish and update product displays and enhance merchandising of products in showrooms, for the purpose of producing sales orders and driving future business
2000-2005 PORTOBELLO AMERICA, INC., Anaheim, California
2003-2005 Inventory and Logistics Manager. National Accounts
• Establish direct contact with Portobello clients, sales force and factories
• Managed 5 warehouses within the U.S.; $15M in sales per year
• Reduced inventory levels on discontinued merchandise by 72% within 6 months
• Lead bi-weekly meeting sales, inventory and materials meetings; Perform semi-annual branch level trainings to employees
• Met fill rates by over 98% consistently
2000-2003 Key Account Manager - National Accounts
• Managed Tier One clients including Lowe’s, Dal- Tile and Home Depot. Achieved $7 million in sales the first year.
• Introduced a tracking system to categorize and correct consistent client complaints
• Provide direct support to the parent company in Brazil. Coordinate all direct shipped orders with the factory
2000-2000 Customer Service Representative
• Order entry, process credit memos and track debits for legitimacy. High volume customer service calls
• Facilitate RMA process
• Inventory Control
EDUCATION AND TRAINING
2010- Present CALIFORNIA COAST UNIVERSITY, Santa Ana California
• Bachelors of Science in Business Management
2001-2002 SO. CALIF. INSTITUTE OF TECHNOLOGY, Anaheim, California
• Associates Degree in Electronics Engineering, Robotics, Computer Hardware and Software
AWARDS AND CERTIFICATIONS
• Excellence of Achievement Award for Continuing Education awarded by Portobello America, Inc.
• C.E.T. – Certified Electronics Technician
• COMPUTER AND OFFICE SKILLS
Dancik. CAD, Solid Works, Sales Force, Microsoft Office XP, Microsoft Outlook Express 2000, PowerPoint, Microsoft Project, Windows 95/98/XP, Windows 2000 Office, Windows 2000 Server, Windows XP Professional, Linux, DOS, Internet, 10 key by touch, Typing 40+ wpm
*Recommendations provided upon request.
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