Customer Service Manager
Resume:
Reginaldo Escasa Bernal
Experience
COCACOLA BOTTLERS PHILIPPINES INC.
Tanza,cavite
Account Developer June 1,2008 to July 19,2011
Responsible for developing new and existing accounts
Conducted new promos and new policy in the company
DIGITEL TELECOM.
Palico,Imus Cavite
Account Manager November 2005-February 2007
• Responsible in opening of Residential and Business accounts in the area.
• Conducted product awareness in the market.
• Managed account from time of solicitation to activation.
• Attended customer inquires and referred complaints/concerns to Customer Service
PEPSI COLA PRODUCTS PHILS INC. Noveleta, Cavite Sales Office
Route Builder March 2004 – August 2004
Responsible in expanding, building and maintaining coverage of multi-route dealers in the assigned territory.
Successfully reached 100% of the total assigned target for route building.
Responsible in conducting merchandising and product promotions (e.g. introduction of new brands) in the market.
Functioned as a reliever Pre-seller (booking sales man) on directly serviced Key Accounts.
Tasked to update and submit daily progress report.
Assisted in the daily consolidation of reports of Account Development Managers (e.g. route map, master lists, and official receipts).
DANARA HOTEL & RESORT October 1999 – September 2003
Panay Avenue,Quezon City
Housekeeping Room Attendant
In charge of cleaning and maintaining rooms daily
Attends to customer’s requests and complaints, if any
Assists customers in their nee
E.L. BERNAL ALUMINUM AND METAL WORKS
Caridad, Cavite City
OIC April 1996 –Oct 1999
Assisted the family in managing the family business to serve as a training ground for future job/career.
Handled monitoring of finances, dealing with customers and workers, as well as taking part in the actual construction of projects or materials (e.g. paint job, installation, delivery, etc).
Education
1992 –1996 San Sebastian College Recoletos Cavite City
Diploma B.S. Business Administration Major in Marketing
1988 – 1992 Saint Joseph College Recoletos Cavite City
Diploma Secondary
Training/s Canadian Occupational Standards for Housekeeping Room Attendant
Training for Excellence Corporation of the Philippines
September – October 2007
Legaspi Village,Makati City
Affiliations
Neo Cathecumate St. Peter Apostle Caridad Cavite City
Personal Information
Skills
Language Nickname: Boyet Civil Status: Married
Birth day: August 11, 1975 Age: 35 years old
Weight: 165 lbs Height: 5’7”
Driving (Professional Driver’s License Holder)
Computer Literate (MS Office, Excel, Word and Power Point)
English & Tagalog
References
Ms. Wayneth B. Sanchez
Branch Manager
Mazda Phil.
Mr. Adrian Catral
Sales Supervisor
Coca Cola Phil.
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