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Office Support/Loan Processor/Broadcast Media Scheduler

Huntington Beach, CA, 92649
August 12, 2012

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**** ***** ****** ********** *****, CA 92649

Phone: 562-***-****


Objective: To obtain a position with Discover Home Loans where I can utilize my administrative and analytical skills and acquire new abilities.


• More than 5 years experience in an office environment.

• Able to relate well to the public, very personable and good on the telephone.

• Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional.

• Strong ability to work effectively with multiple supervisors.

• Capable and practiced in handling complex and multifaceted tasks.

• Extremely knowledgeable with clerical tasks and time management.

• Well-versed in Windows, Microsoft Office, desktop publishing, and database management.


Radiant Smiles Dentistry – Downey, CA

Office Assistant – Part Time 5/12 to Present

• Have patient complete paper work and enter all pertinent patient information into practice management software, acquire the necessary signatures

• Verified insurance eligibility and frequencies per patient or family

• Set up recurring automatic payments for patients

• Entered the breakdown of benefits per employer

• Confirmed next day's appointments and next week's recalls scheduled 6 month in advance

• Get mail, enter and scan payments and referral documents

• Made sure waiting room is neat and tidy

• Compiled end of day packet with deposit information

• Send out statements and recall postcards on the 1st of the month

Martial Law Combat Athlete Training – Whittier, CA

Owner /Fitness Instructor 3/11 to 5/12

• Recruited, training and supervising staff

• Managed budgets

• Enhanced profitability by organizing and delivering an appropriate range of fitness activities/programs and physically being part of the classes

• Kept statistical and financial records

• Maintained fitness equipment;

• Ensured compliance with health and safety legislation

• Maintained customer service standards

• Undertook administrative tasks

• Promoted and marketed the business

• Deal with questions, concerns, complaints and emergencies

DIRECTV/Latin America - Long Beach, CA

Programming Ops Scheduler 6/07 to 03/11

• Prepared daily program logs by obtaining information such as source, location and length of program

• Calculated exact length of programs and time slots available for promotional material

• Assigned promotional material to be inserted between programs with extreme attention to detail

• Created and issued weekly computerized program schedule

• Verified correctness of programs and issues program; scheduled changes and/or additions as needed

• Coordinated computer operations in regard to program scheduling; determine problems with system and conferred with data processing personnel to resolve

• Responded to inquiries and complaints from viewers in regard to program scheduling verbally and/or in writing

• Maintained program logging or other operational procedures as new regulations or technology requires

Innovative Appraisals - Montebello, CA

Executive Assistant 2/2000 to 6/07

• Researched tax records, flood maps and multiple listings for the appraiser

• Filed all reports and correspondence

• Sustained all monthly spreadsheets of income for billing purposes

• Scheduled all appointments for appraisals and maintain calendar with appointments

• Updated daily status sheets for banks

• Responsible for all phone communication with borrower, agents and banks

• Maintenance of client database

• Created flyers, brochures and correspondence as a marketing tool

Western Mutual Funding – Downey, CA

Loan Processor/Loan Agent 9/98 to 2/2000

• Gather information and take each file from pre-approval to closing.

• Input proper loan information into the system for processing.

• Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.

• Verified loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.

• Reviewed file documentation and make sure all items needed are requested.

• Order and coordinate loan documents.

• Met crucial deadlines requested. Perform any additional duties/activities assigned by management.


South Gate Senior High School - Graduate

Licensed Real Estate Salesperson & Notary Public


Upon request

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