Customer Service Sales

**** **** *** **** #***

Vista, CA *****

760-***-****

*********@*****.***

LORRAINE L.ACTON

OBJECTIVE

• Experienced Receptionist/Administrative and Customer Service professional seeking an opportunity to work for a company offering long-term career employment.

OCCUPATIONAL TRAINING COURSES

• Medical Terminology 07/13/09

• Healthcare Essentials 07/13/09

• Medical Front Office 12/05/09

• Paperless Medical Records 04/24/10

• Medical Insurance Billing 07/28/10

• Medical Insurance Coding 12/08/10

AWARDS

Outstanding Student Award Exceptional Attendance Award

RELEVANT SKILLS

• Bilingual-English/Spanish

• MS Word, Excel, MS Outlook, Yardi

• QuickBooks, ACCPAC, Posting checks

• Processing A/P Invoices

• Typing 53 wpm

• Customer Service Support, Sales and Marketing

EMPLOYMENT HISTORY

Myron L Company Carlsbad, CA

Receptionist / Through Volt Workforce 03/11 to Present

• Answer and screen all multiple inbound calls and forward to the appropriate person

• Auditing and mailing of daily invoices

• Data entry of sales leads

• Weekly employee’s attendance log

• Provides assistance with filing as well as other clerical tasks as required

Volt Workforce Carlsbad, CA

Leasing Agent / Administrative Assistant / Receptionist 09/09 to 02/10

• Customer Service, Answering phones

• Accurate data entry of confidential tenant information

• Scheduling appointments with prospective tenants to view apartment complex

• Verification of information presented on prospective tenant applications

Re-Certification processing for lease renewals, singing of leases, Collect

rent, new move in's.

• Entry of work orders

• General administrative support including maintenance of files

Bath and Body Works Carlsbad, CA

Sales Associate / Seasonal Employee 10/06 to 08/07/10

• Sales Associate

• Customer Service

• Cashier

Penton Overseas, Inc. Carlsbad, CA

Administrative Support 04/18/05 to07/31/08

• Answer a multi-line phone system

• Customer service support, sales and marketing

• Data entry of invoices for A/P, deposit entry into Accpac

• Prepare all checks or cash for bank deposits

• Coordinate incoming and outgoing mail, including packages

Express Personnel Services Carlsbad, CA

Front Desk Coordinator 02/21/02 to 04/15/05

• Answered phones

• In charge of entering all employees’ application into company’s database

• Verification of past employment

• File claims for worker’s compensation benefits

• Aided Staffing Consultant with interviews and recruiting on a daily basis

• Handled strictly confidential documents

• Maintenance of personnel files

EDUCATION

Southeastern High School, Miramar, FL

El Dorado College, Oceanside, CA

ROP – Vista Adult School, Vista, CA

REFERENCE UPON REQUEST

Contact this candidate