Customer Service Supply Chain

NICK GALLEGOS

**** ***** ****

LEWISVILLE, TEXAS 75077

CELL: 214-***-****

EMAIL: **************@*****.***

OVERVIEW

Strong professional, highly skilled in establishing, maintaining, and improving quality management systems in multiple global locations (commercial, manufacturing & terminals), including the establishment/implementation of quality metrics, leading the internal quality auditing process, and improvement of product quality, services, and manufacturing output by leading inter-company teams from upper management to the production floor. Highly skilled in resolving customer complaints by leading interdisciplinary investigation teams to identify root causes and implement effective corrective actions using LSS tools. Experienced in leading teams in QA/QC laboratory, R&D, manufacturing, purchasing / suppliers, supply chain planning / delivery, customer service, and sales/marketing.

PROFESSIONAL EXPERIENCE

Valspar Corporation (Gel Coatings division)

Quality Assurance Manager (10/10 – 08/12), Grand Prairie, Texas

• Managed QC/QA laboratory and Management Representative reporting to plant manager and responsible for the ISO 9001:2008 quality management system (QMS).

• Developed, implemented and achieved metrics to improve batch approvals, product quality, and customer satisfaction. Using Six-Sigma DMAIC, 5S, & 8D approach, improved customer satisfaction from 92% to 97% and reduced the cost of poor quality (COPQ) by 50%.

• Led investigations and weekly meetings with manufacturing, technical and commercial leadership to identify root causes and implement containment / effective corrective actions to resolve and reduce internal non-conformances and customer complaints by 50%.

• Used physical property, gauge R&R, and technical application data/studies to obtained customer approval of product specifications, which increased quick batch approvals, prevented rework and maintained product quality.

• Monitored and improved supplier performance by procurement corrective actions process.

• Directly involved in FMEA stage-gate process to ensure new products met customer application and performance requirements.

• Trained Lean Six-Sigma Sponsor with one Green-Belt direct report.

OXEA Corporation (formerly a part of Celanese)

Quality Systems Manager (02/07 – 10/10), Dallas, Texas

• Management Representative reporting to President, responsible for establishing, maintaining and improving the ISO 9001 Quality Management Systems (QMS) for North America, including the Dallas corporate office, Mexico City sales office, and Texas manufacturing plants in Bay City and Bishop.

• Implemented one QMS for all sites and achieved ISO 9001:2000 certification within one year. In 2008 & 2009, 3rd party auditor noted only one non-conformance. In 2010, successfully passed triennial audits and achieved ISO 9001:2008 registration with no non-conformances.

• Developed and implemented KPIs, objectives, policies, and procedures for locations. Maintained customer satisfaction of >99.8% for supply chain, manufacturing and terminals impacting customers globally.

• Managed internal and external quality auditing of policies, procedures, and processes. Oversaw resolution of non-conformances or opportunities for improvement for all locations.

• Conducted management reviews and lead for customer, kosher, FDA/cGMP audits / visits.

• Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP.

• Managed the Quality Management (QM) module of SAP used for internal / customer product specifications, certificate of analysis, and quality notifications (customer complaints).

• Assured the quality requirements for products and raw materials met customer and manufacturing specifications globally, including OU kosher and FDA/cGMP requirements.

• Resolved and documented global customer complaints, inquiries, and special product requirements (specification reviews) using Six-Sigma DMAIC, 5S, & 8D approach to drive continual improvement efforts to prevent and reduce non-conformances. Led effort with purchasing, supply chain, 3rd party forwarder, plants & terminals to reduce European, Asian and South American complaints related to export documentation, product quality and late deliveries.

• Monitored and improved supplier performance by procurement corrective actions process. Partnered with supply chain and purchasing to reduce late deliveries caused by NA carriers.

• Provided global technical support related to product specifications / properties, manufacturing processes, material handling, and laboratory methods of analysis.

Celanese (08/94 – 02/07)

Quality Systems Coordinator (08/06 – 02/07), Dallas, Texas

• Resolved and documented customer complaints, questionnaires, and product specification reviews using Six-Sigma DMAIC, 5S, & 8D approach to drive continual improvement to prevent / reduce non-conformances. Circumvented claims up to $0.5 MM.

• Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP, including Quality Notification (QN) process for documenting customer complaints.

• Managed SAP QM process used to (a) document customer and manufacture control specifications (MCS), (b) release finished products at manufacturing plants, contract terminals and warehouses, and (c) certificate of analysis (COA) creation, documentation, and delivery.

• Provided technical support to purchasing, supply chain, customer service, sales & customers.

• Conducted internal quality audits of corporate business processes.

Dallas PEP Analyst (11/05 – 08/06), Dallas, Texas

• Six-Sigma resource for Procurement Enhancement Projects (PEP). Trained in Six-Sigma DMAIC methodology (identify cost savings and implement actions to reduce spend).

• Re-negotiated NA Small Package Freight contract resulting in $250 M USD yearly savings.

QA Chemist (01/00 – 11/05), Bay City, Texas

• Ensured quality assurance for products manufactured at and raw materials supplied to plant, contract terminals, warehouses and distributors, including OU kosher and FDA requirements.

• Provided technical support (of product specifications, manufacturing processes, and product handling) to purchasing, supply chain, customer service, sales, and customers.

• Resolved and documented customer complaints, questionnaires, and specification reviews.

• Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP, including Quality Notification (QN) process for documenting customer complaints.

• Implemented and managed SAP QM process used for (a) documenting customer and manufacture control specifications (MCS), (b) releasing finished products at manufacturing plants, contract terminals & warehouses, and (c) COA creation, documentation, and delivery.

• Resolved non-conforming product incidents through data and sample analysis, including GC, GC/MS, and wet laboratory methods (water, color, acidity, specific gravity, etc.).

• Trained as ISO 9001:2000 quality auditor. Conducted audits of manufacturing processes.

Process Chemist (03/99 – 12/02). Bay City, Texas

• Technical support for the manufacturing of aldehydes, alcohols, acetate esters and acids.

• Major contributor in catalyst recovery project resulting in 14 MM USD yearly savings .

• Technical support for the process chemistry associated with the Boilers, Cooling Water Towers (CWT), Heavy Metal Removal (HMR) unit, Neutral Effluent Treatment (NET) unit, Plant Outfall (PO) Effluent, and waterside of Hydrogen / Syn-Gas production.

• Conducted Microscope Examinations of the Activated Sludge in the NET unit and made appropriate process decisions based on microbiology of microorganisms.

• Ensured waste water permit compliance in the areas of PO and Stormwater.

Laboratory Environmental Chemist (05/97 – 03/99), Bay City, Texas

• Supervised four laboratory technicians in NPDES wastewater and solid waste analyses.

• Increased lab savings through cross-training, new lab equipment, and headcount reduction.

• Trained and authored methods and procedures manual per the USEPA Standards Methods, including tests for metals, TOC, BOD, pH, ammonia and oil & grease.

• Coordinated lab testing of drinking water, groundwater wells, PO effluent and Boiler Industrial Furnace (BIF) Liquid Waste Organics (LWO).

• Analyzed, characterized and determine disposal actions for Solid Waste samples per USEPA Solid Waste (SW-846) Methods for Hazardous Characteristics.

• Generated monthly Discharge Monitoring Report (DMR) and Monthly Effluent Report (MER) for the federal and state agencies.

QC Chemist (06/96 - 05/97), Corpus Christi, Texas

• Authored methods calibration procedures and validated/qualified methods (IQ, OQ & PQ) per USP, FDA and cGMP guidelines.

• Ensured QC Laboratory compliance with USP, FDA and cGMP guidelines.

• Supervised and trained technicians in the QC laboratory.

• Analyzed and characterized raw materials, reference standards, pharmaceutical intermediates & bulk actives using chromatographic techniques (HPLC, GC and TLC) and spectrographic methods of analysis (UV and IR).

Research Chemist (08/94 - 06/96), Corpus Christi, Texas

• Researched and developed bulk pharmaceuticals and intermediates and various phosphine ligands. Co-inventor of Patent 5977369 (Issued 11/02/99): Process to Prepare Dihydropyridine and Derivatives Thereof.

• Performed laboratory validations and piloting of pharmaceuticals under cGMP protocols.

• Provided engineers and operators with technical support in multi-kilogram campaigns.

• Supervised and trained technicians and operators in the R&D laboratory.

• Purified and analyzed pharmaceutical intermediates, impurities and bulk actives using chromatography (GC, HPLC, TLC and flash), distillation and structure elucidation techniques of analysis: NMR (1H, 13C and 31P), FT-IR, UV/VIS and GC/mass spectroscopy.

Encycle, Inc., subsidiary of ASARCO (09/90 – 08/94)

Production Coordinator (01/94 - 08/94), Corpus Christi, Texas

• Oversaw production schedule and determined storage & process (blending/charging) location of inorganic metal-bearing shipment materials based on hazardous/non-hazardous listing, physical characteristics, container-type, laboratory analysis and material balances.

• Supervised proper warehouse storage of inorganic metal-bearing materials in permitted hazardous and non-hazardous areas according to state and federal permits.

• Worked closely with laboratory, operations, maintenance, customers, engineering, sales and marketing and regulatory departments to accomplish the above responsibilities.

R&D/Process Chemist (09/90 - 01/94), Corpus Christi, Texas.

• Determined optimum hydrometallurgical parameters, reagents and costs required for metal and anion extraction, separation and recovery from solid & liquid wastes, and wastewaters.

• Analyzed Plant Outfall (PO) using USEPA Standard Methods for: (a) total metals and anions, (b) total and reactive cyanide, and (c) phenol, sulfides, mercury, TOC, VOC, BOD, COD, TSS, ammonia, conductivity, salinity, pH, specific gravity and acidity/alkalinity.

• Maintained laboratory instrumentation, including Thermal-Jarrell Ash ICAP, Perkin-Elmer AA, Milton Roy UV/VIS Spectrophotometer, MAXIMA Ion Chromatographer, Bacharach Cold-Vapor Mercury Analyzer, Rosemount-Dohrmann TOC and YSI BOD Analyzer.

University of Texas

Research Student (06/85 - 06/89), San Antonio, Texas

• Studied nucleophilic additions to 2-butyne and 2,4-hexadiyne compounds and developed methodology for 2-butene and 2,4-hexadiene compounds. Publication acknowledgment: B.S. Thyagarajan and B.F. Wood, Jr., Phosphorus and Sulfur, 33, 87-98 (1987).

• Established methods required to separate and recover starting materials, products and impurities by methods of crystallization, distillation and chromatography.

• Purified and analyzed organic compounds using chromatography (TLC, flash and bench), distillation and structure elucidation techniques of analysis: NMR (1H and 13C), FT-IR, UV/VIS and GC/mass spectroscopy.

EDUCATION

• University of Texas at San Antonio (U.T.S.A.), B.S. in Chemistry, August 1988.

• U.T.S.A. Chemistry Graduate Program; Fall 1988 - Spring 1990 (30-hours)

• Robert A. Welch Research Scholar

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