Customer Service Project Manager
Resume:
Dawn Marie Jones
Wichita, KS 67210
*.*.*********@*****.***
Objective: To obtain employment with a company that will allow me to continue to grow and utilize my skills to the best of my ability. I believe that you can do anything you want to do and be anything you want to be; all you have to do is keep your head up and at times be willing to step out of that box.
Employment:
The Arnold Group (June 1, 2012-Present)-Wichita, KS
Assignment #1: Corporate Lodging (1 month)-Entered data into a personalized software, included data attributing to hotel stays for various businesses.
Assignment #2: Wesley Family Medicine Center Residency Program (July 2, 2012-Present)-Sort/distribute mail, responsible for ordering and setting up lunches for conferences/lectures, prepare/scan documents into archival software, use/send pages through paging software, perform daily administrative tasks (copying, faxing, answering phones, scanning, filing, data entry), creating/organizing resident file (paper) system, organized file room/kitchen/copy room, assisted faculty with various projects (Project Management Month, Procedure Management Month) which included sign in sheets, evaluations, Thank you letters, utilized software to build resident block schedules, reviewed/compared paper time cards with hours logged into time management software, updated/printed calendars for residents.
Personal/Administrative Assistant (November 2011-May 31, 2012)-Omega Maintenance Services, LLC-Oklahoma City, OK-Assist Project Manager with daily functions on job site. Obtain various permits, maintain daily work log, photograph daily progress of job site, call in locate requests, call utilities as needed, maintain employee files, maintain sub contractor files, submit credit applications, research OSHA regulations, contact municipalities as needed, assist with interviewing and hiring of potential employees, assist with ordering materials, deliver bank deposits/transactions, assist with configuring employee hours, completed 2011 taxes (1099) using TFP 2011 program, maintain electronic files, general office, errands.
Licensed Claims Adjuster (May 2008-January 2011)-Claims Management Resources, Inc-Oklahoma City, OK-Data entry, customer service, negotiated claims for subrogation of buried utilities, spoke directly with insurance companies/adjusters and various municipalities/governmental entities.
Document Prepper/Administrative Clerk (October 2005-April 2008)-Business Imaging Systems, Inc-Oklahoma City, OK-Prepped files/documents for scanning, data entry, 10-key, pulled files, customer service, file documents.
Customer Service Representative (September 2001-May 2005)- PPO Oklahoma-Oklahoma City, OK- Customer service, data entry, assisted members with finding physicians in their prospective area.
Data Entry Clerk (May 1995-November 2001)-Oklahoma City Community College, Oklahoma City, OK-Entered transfer credit from transcripts and computed grade point averages. Assisted with graduation ceremonies and registration during peak enrollment periods.
Education:
I have attended various colleges majoring in Sociology, Criminal Justice, Corrections and Business Management. Transcripts are available upon request.
Skills/Software/Programs:
Data Entry Dependable Customer Service/Care
Negotiation Listening Detail Oriented
Communication New Innovations Basic Excel
Microsoft Word Microsoft Office Outlook SDC Paging System
References:
Katie Kellerman (Program Coordinator, Wesley Family Medicine Residency Program)
Holly Finley (Administrative Clerk, Claims Management Resources, Inc)
Barbara Miguel (Retired, Oklahoma City Community College
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