Manager Customer Service

Susan F Poland

PO Box ***, Kingston, NH ***** • 603-***-**** • ************@*****.***

Objective

Seeking a challenging position where my broad range of experience and skills, including supervisory and research lab expertise, can help an organization to achieve its goals. Energetic, team player that has a strong desire to be a significant contributor and an impact player. Extensive experience in biotech, cell culture, and other high tech industries.

Summary of Qualifications

Cell Culture Testing Good Problem Solver

Media Buffer Make Up Excellent Data Collection

Assay Testing Team Player / Team Oriented

Lab and Equipment Management Project Scheduling

Inventory management Vendor Procurement

Work with cell culture microscopes and inverted microscopes

Work Experience

Lonza Portsmouth, NH 2000 to 8/2011

Research Assistant

Reporting to Manager, responsible for support of 20-30 PhD scientists, including lab management for development group, involved in cell culture testing for development, requisitioning supplies and materials for lab, computer and technical writing, media and buffer make ups

assistant for all development scientists

manager of Policy book and keeping updates of SOP's

safety management of lab area

chart recorder management

Gentest Woburn, Ma 1998 to 2000

Lab Tech/ Senior Research Assistant

Reporting to Manager, responsibilities include direct support to PhD’s and their respective projects. Involved in insect and mammalian cell culture, cell culture titer, and processing of P450 enzymes

Transkaryotic Therapies Inc. Cambridge, Ma 1994 to 1998

Research Lab Technician

Reporting to Manager, responsible for tissue culture work using rabbit and human digests. Operate, clean, and maintain hoods, autoclaves, incubators, Coulter counters, and Ph meters, and aseptic technique and GMP

Maintain computer database, logbooks and notebooks for all procedures and experiments

Biorelease Technologies Inc. Salem, NH 1993 to1994

Laboratory Technician

Reporting to owner/PhD, responsible for cell culture preparation, including quality control testing of products using insect cells. Responsible for use and maintenance of the following equipment: Coulter Counter, steam autoclave and generator, millipore and RO systems, incubators and BSC hoods

Maintenance of laboratory supplies including contacting vendors and providing ordering information

Gare Inc/Needleform Division Haverhill, Ma 1989 to 1991

Production Supervisor

Reporting to owner, duties included production control, quality assurance, inventory control, cost control, customer service and purchasing. All types of shipping and receiving both international and domestic for

Needle craft business.

The Plus Company Nashua, NH 1983 to 1989

Production Coordinator

Non-Profit, NH State sponsored enterprise to employ handicap workforce in the repair of circuit boards. Experience with electro-mechanical assembly, certified for MIL-Spec soldering and the use of small machine tools. Responsible for shipping and receiving, billing, scheduling and time studies for piece work pricing. Evaluated and priced prospective new jobs. Trained handicap workforce and responsible for outsource quality and schedules.

Ladesco, Inc Nashua, NH 1976 to1989

Independent Contractor

solid experience with soldering, tinning, coil winding, resistance soldering and quality control to customer specifications.

Education

Minuteman Regional Vocational Technical School, Lexington, MA 1993

Biotechnology Manufacturing Technician Program (12 month Certified Program)

GMP, Clean Room Protocol, Robotics, Macintosh Word Processing, Process Control, Biology, Chemistry, Aseptic Fill ,IBM Data Base, Physics, ,Algebra, Bio-manufacturing, Cell Culture, Downstream Processing and Buffers

Northern Essex College Haverhill, MA 1990 to 1991

AMA Business Management Courses

Worcester State College Worcester, MA attended 1969 to1971

Major: Education Minor: Psychology

Computer Skills

Excel, Word, Sap, DMS, Accutrac

Activities and Interests

Reading, motorcycle riding, classic car shows, and gardening

References

Available upon request

Contact this candidate