Administrative Assistant Customer Service

SHIRLEY D. WALTON

**** ****** ******

East Point, GA 30344

404-***-**** **************@***.***

SUMMARY

Detail-oriented, commercial banking professional with a thorough understanding of the loan closing process. Well-organized with a proven ability to prioritize work and complete multiple, concurrent assignments in a timely and professional manner.

AREAS OF EXPERTISE

• Loan Documentation

• UCC Filings

• Payment Processing

• Client Support

EXPERIENCE

SunTrust Bank, Atlanta, GA, 1987 - 2011

Corporate and Investment Banking - Corporate Loan Specialist 3 (2008 – 2011)

Corporate and Investment Banking - Corporate Loan Specialist 2 (1996 – 2008)

Corporate and Investment Banking – Administrative Assistant 2 (1995 – 1996)

Employee Benefit Operations – Administrative Assistant 2 (1992 – 1995)

Risk Management – Secretary (1987 – 1992)

Performing basic clerical duties to include answering telephones, formatting letters and/or memorandums, scheduling appointments and/or meetings, filing, ordering office supplies.

Supported the documentation efforts of two franchise loan portfolios. Managed the loan closing process and communicated critical information to executive members of the Bank, internal and external counsel, client contacts, and other support staff.

Monitored loan documentation compliance with state and federal standards in addition to bank policies and procedures.

Assisted SunTrust’s Program Lending Department grow its total loan portfolio to more than $500MM and generate annual fee income of more than $12MM.

Fulfilled loan closings for over 175 relationships within the McDonald’s Corporation loan portfolio. Supported loan closing efforts for over 350 relationships within the Genuine Parts Company portfolio.

Recognized for outstanding customer service by Program Director and the McDonald’s Program Manager.

EDUCATION

Phllips College of Atlanta, Atlanta, GA, 1987

Completed coursework in the computer science degree program.

Gained a firm understanding of and fluency with Microsoft Office, HotDocs, and other commercial banking software packages.

HOBBIES AND INTERESTS

Troop Leader, Girl Scouts of Greater Atlanta, Atlanta, GA, 2001 - 2011

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