Customer Service High School

Resume of Austin James Baade

**** ***** **. ********, ** 49058

269-***-****

*************@*****.***

Summary of Qualifications

• Experienced Customer Service Representative with specific Mortgage experience

• Worked in a high volume call center environment (50+ daily calls)

• Interacted with Mortgage Consultants and Loan Officers on a daily basis

• Capable of entering personal security information into a database

• Effective professional who thrives in both an independent and team orientated environment

Technical Summary

• Word

• Excel

• Outlook

• 50wpm

• Power-point

• Microsoft 2000

• Microsoft 2003

• Microsoft 2010

• Able to use Fax and Copier machine

Professional Summary

Metlife Home Loans Irving, TX 11/10 – 05/11

Customer Experience Specialist/ National Lock Desk Specialist

• Handled 50+ daily calls

• Took incoming calls for customers that were seeking to lower their interest rates

• Gained knowledge and understanding of mortgage business by interacting with Loan Officers and Mortgage Consultants

• Pre-qualified and verified customers before transferring call to mortgage consultant

• Lock loans for clients in TMO computer program using Microsoft Word and Excel

• Administrative Support including a working with different computer programs including Microsoft Word and Excel

Securitas Security Services Arlington, TX/ Battle Creek, MI 03/10-11/10

Administrative Security Officer/ Shift Supervisor

• Worked security at various locations including factories and Medical Facilities

• Paper work utilizing Microsoft Office

Firekeepers Casino Battle Creek, MI 07/09 – 03/10

Restaurant Host/ Cashier/ Bus Person

• Handled multiple customer service positions within the restaurant

Bay Pointe Inn & Suites Shelbyville, MI 02/09-06/09

Wedding Set-up and Tear down

• Set up tables and chairs for weddings and receptions

Family Fare/ Felpausch Hastings, MI 10/08-02/09

Night Stocker

• Stocked shelves with needed foods

Big Boy Restaurants Hastings, MI 06/08 – 10/08

Dishwasher/ Food Preparation

• Washed dishes and prepared foods for salad and buffet bars

Tender Tots Daycare Hastings, MI 05/04 – 06/08

Daycare Assistant

• Assisting with preparing meals and general education for children

Education:

• Hastings High School. Hastings, MI. 09/04- 05/08

• Received High school diploma.

• Kellogg Community College Battle Creek, MI 01/10- Present

• Focusing on Business Management

References:

Name: Kevin Craig

Phone: 864-***-****

Company: Amstead Rail- Production Supervisor

Relationship: Former Employer

Name: William Ward

Phone: 269-***-****

Company: Spartan Stores

Relationship: Former Employer

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