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Laila Moore's Resume

Location:
Cheswick, PA, 15024
Salary:
$34,000-$40,000/USD
Posted:
September 01, 2008

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Resume:

LAILA A. MOORE

**** ******* ***** **. 412-***-****

Cheswick, PA 15024 **********@*****.***

OBJECTIVE To obtain a position with opportunities for advancement where I can utilize my skills, education, and experience to fulfill the needs of customers, while exceeding company expectations.

EDUCATION University of Pittsburgh, Bachelors of Science Aug 2002- Apr 2006

Major: Communications

GPA in Major: 3.30

HONORS University of Pittsburgh Sigma Alpha Lambda Honors Society Sept 2002 – Apr 2006

EXPERIENCE WQED Television, Pittsburgh, PA Nov 2006 - Present

MEMBERSHIP/PLEDGE REPRESENTATIVE

• Respond to an estimated 20-30 phone calls per hour to fill customer orders and increase revenues by selling additional items.

• Ensured accuracy of customer orders, renewed membership and properly resolved customer and volunteer issues.

• Trained Volunteers and Student Organizations on Computer system

Forms + Surfaces, Etna, PA Mar 2008-June 2008

MARKETING ASSOCIATE

• The main point of contact for all new leads and directed those leads to the appropriate Sales Managers, Hardware Project Sales Coordinators & Inside Sales Representatives.

• In charge of maintaining the internal Face Book for the company. Gathered photographs and biographies of new employees.

• Assembled Customer Service Drawing Packets for Elevator Installations

• Tracked inventory of Office Supplies and Post cards for Direct mailings to customers and new clients by creating Excel Spreadsheets.

• Fulfilled Administrative Duties when needed.

Qdoba Mexican Grill, Pittsburgh, PA Oct 2002– Sep 2006

SHIFT MANAGER

• In charge of training new employees.

• Managed customer complaints and other customer service related issues.

• Opened and closed the restaurant on a daily basis and made sure that the daily earnings were counted and deposited.

• Tracked current inventory and filled out order forms for goods and supplies that were needed for daily operation.

Springwood Reception Center Jul 2001 – Dec2005

ASSISTANT EVENT COORDINATOR

• Planned and organized events (weddings, receptions, graduations, retirement parties, etc.)

• Managed the process flow of events while they were in progress.

• Extended support to other staff during various events when necessary.

INTERNSHIPS TSNOE Consulting Group, Pittsburgh, PA May 2007 – June 2007

INTERNSHIP-PROMOTIONAL ASSISTANT

• Coordinated special events and marketing.

• Prepared marketing distribution platform.

• Managed and coordinated tickets sales.

Qdoba Mexican Grill, Pittsburgh, PA May 2004 – Jul 2004

INTERNSHIP – MARKETING ASSISTANT

• Assisted the Marketing Director in promoting and planning the Grand Opening events of new restaurants.

• Assisted with the development of efficient advertising campaigns to increase sales for new stores and worked with print and billboard agencies.

• Participated in sales/marketing meetings to develop efficient sales/marketing strategies.

SKILLS

• Excellent verbal and written communication skills.

• Proficient with Outlook, Word, Excel.

• Ability to adapt quickly to new work environments



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