Experienced Administrative Assistant

Vanessa L. Shinkle

SUMMARY

• Proven record of excellent customer service

• Strong communication, organization, interpersonal and multi-tasking skills

• Proficient in Windows XP, MS Word, Excel, Microsoft Outlook, Lotus Notes, Quicken, Internet Explorer, and other software packages

EXPERIENCE

Database Administrator 03/07 - Present

Verizon through Global Resource Management, Inc. (a staffing agency) Contact: Patty Manatt, team manager

11 11th Ave 641-***-****

Grinnell, IA 50112

• Communications Company

Received calls from Verizon reps, maintained accuracy of telephone line database, acted as project coordinator by organizing projects for peers and created Excel month end project totals reports for manager. Consistently exceeded productivity goals.

Order Administration Associate & Marketing and Recruiting Assistant 05/06-02/07

Newton Manufacturing Contact: Jayne McKeever, Vice President of Human Resources

1123 1st Ave East 641-***-****

Newton, IA 50208

• Promotional Products Distributor

In Order Administration dept communicated with sales representatives, suppliers, and customers regarding all aspects of their orders to resolve pricing, art, proofing, shipping and all other issues with orders. As Marketing & Recruiting Assistant performed data entry, prepared correspondence, prepared and emailed press releases, was help desk for order submission website, and aided marketing manager and recruiter in any needed capacity.

Administrative Assistant 06/05-05/06

Donaldson Company, Inc., through Temp Associates

201 East Street 641-***-****

P.O. BOX 717

Grinnell, IA 50112

• Industrial Muffler Manufacturer

Prepared pick lists for shipping department, relieved receptionist for breaks, lunch and vacations, distributed mail, and assisted salaried employees as needed with various projects. Gained experience with Excel, Microsoft Outlook, and Oracle software packages.

Homemaker 09/04–06/05

Customer Service Representative 08/03–09/04

Marsh Affinity Practice Contact: HR Dept

1776 West Lakes PKWY 800-***-****

West Des Moines, IA 50398

• Third Party Group Insurance Administrator

Received calls from association members, calmed anxious members by resolving all issues w/their insurance plans by communicating w/other departments, and educated members on all available insurance plans.

• Consistently maintained productivity rate over 90%.

Customer Service Representative 03/03–07/03

Sig Manufacturing, through Temp Associates Contact: Mike Lee, Customer Service Supv

PO Box 520 641-***-****

Montezuma, IA 50171

• RC Airplane Manufacturer & Distributor

Entered orders, answered customer questions, processed returns, and any other services required to satisfy customers.

• Sold 75% of “Hellichoppers” from introduction until time of separation.

EDUCATION

University of Northern Iowa - BA in Marketing w/an emphasis in Entrepreneurship

Indian Hills Community College – AS in Computer Programming

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