Manager Customer Service

Personal Statement

I’m a hardworking, honest, reliable individual who works well under pressure both on my own and as part of a team.

Work Experience

**** ** *******

Televole M.O. Club, TH Poker Dealer/Croupier. London, UK.

Working in various areas of a casino, including high-stakes rooms of Texas Holdem Poker accurate and quick when dispensing cards and handling money.

2011

Noktunro- Skalinada Restaurant/B&B/Hostel, General Manager. Zagreb, Croatia

Working as a Operations Manager primarily responsible for guiding employees in achieving the goals and ambitions of the company, working out the finances, hiring of employees, and coordinating with the vendors and clients.

2010

Finmar Trade, Marketing Sales, Consultant. Zagreb, Croatia.

Responsible for advising as well as formulating marketing strategies in order to help launch their clients' products and services effectively. Other important tasks included researching consumer behavior and preferences in order to create the most favorable strategic results while meeting consumer needs. Collaborating frequently with a company's advertising, promotion and public relations sections.

2008 to 2010

Pizza Express Assistant Manager

The main duty as to handle the raised general complaints and schedule and handle the inventory as well delegate the tasks to employees and making sure the smoothness. Organizing promotions and ensures good team delivery of customer service.

2007

Chapter One Receptionist London UK

Sept 2004 to April 2006

Pizza Hut

Working as a Head Waitress/Restaurant Supervisor in a heavily customer focused environment. My main duties included the following:

• Supervising and training a small team of waitress/waitresses providing a first class service to the customers including food and drinks order takings.

• Accurate money handling.

• Dealing with customer’s enquiries as well as timely resolution of the customers complaints.

• Ensuring full satisfaction of the customers needs.

• Daily stock takings and stock rotation according to date.

• Providing support to a Deputy Manager in restructuring of the team and interviewing.

• Health and safety training for new employees.

• Compiling weekly working hours schedule for twenty five staff members.

July 2003 to June 2004

Bella Italia

Working as a waitress in a fast paced Italian restaurant. My main work duties included the following:

• Taking food and beverage orders from customers.

• Daily liaison with the kitchen staff in order to ensure that the food is prepared on time.

• Quick and efficient delivery of the food.

• Accurate money handling.

• General cleaning duties of the restaurant.

Education

2006 to 2010

Institute for the Management of Information Systems

Meridian College of Computing

Business Administration Diploma Institute for the Management of Information Systems

2003 to 2005

Alpha International School of English, University of Cambridge English Language Certificate

1995 to 1999

Hazim Sabanovic High School

Achieved the equivalent of 9 GCSE’s grades A to C.

Key Qualities/Skills

• Excellent customer services skills with experience of helping customers and identifying their needs.

• Honest, reliable .

• Experienced in handling money accurately, using a till, giving change and ringing in prices.

• Friendly, confident, polite, helpful manner.

• Effective and reliable when working as part of the team as well as able to work on my own.

• Good communicator.

References on require.

Contact this candidate