Customer Service Management

Kavan Shah

*** *********** ****, ********, ** ***66

Tel: 609-***-****, Email: ********@*********.***

OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people

EDUCATION

Kennesaw State University, Coles College of Business, Kennesaw GA

Bachelor of Business Administration, Finance & Business Management

Overall GPA: 3.5 December 2009

RELEVANT COURSES

Real Estate Fin. Management of Financial Institutions Equity Securities

Corporate Finance Short Term Financial Management Economic Development

Venture Management Strategic Management & Business Policy International Fin. Mgmt.

COMPETENCIES

• Keen Analytical Skills

• Fundamental GAAP Knowledge

• Technologically Savvy

• Strong Communication Skills

• Effective Workload Prioritization

• Independent & Collaborative Worker • Positive, Can-Do Attitude

• Superior Customer Service

• Self-Motivated Leader

• Exemplary Organizational Skills

• Inventory Management

• Excellent Interpersonal Skills • Word

• Excel

• PowerPoint

• Publisher

• Apple Pages

• 94 WPM

WORK EXPERIENCE

Retail Gas Station Manager, August 2009 – Present

Chevron/Citgo Gas Station, Acworth, GA

• Cash Register/Customer Service

• Ensure that each customer receives outstanding service

• Track inventory, sales, and other items to customers

• Ensure appropriate merchandise stock levels, merchandise presentation, signage in all departments; ensure selling floor is adequately stocked

• Process invoices, mark-ups, mark-downs and price, and gas audits

Student Assistant, August 2008 – May 2009

Kennesaw State Computer Lab, Kennesaw, GA,

• Assisted students, signing in, answering phone calls and directing them to the right person/tutor/office/department

• Provided assistance to students that have questions/inquiries regarding hardware and software issues

ACHIEVEMENTS

• Awarded The Dean’s List Certificate of Accomplishment from Coles College of Business in Spring 2007 semester in recognition of Outstanding Academic Achievement

Contact this candidate