Margaret A Noble
K** Inc. Herndon, Virginia
**/** – 04/08
Inbound and outbound sales calls to enroll virtual school students using K12 Inc. curriculum. Be knowledgeable about K12 curriculum and enrollment procedures according to sixteen Virtual School State policies, be prepared to assist parent throughout the enrollment process from application to enrollment. Stay informed of all curriculum changes and new policies with K12 Inc. Meet, or exceed, projected individual and team goals for new enrollees.
K12 Inc. Herndon, Virginia
Customer Care Associate
Answer customer inquiries regarding home school sales, curriculum and technical assistance pertaining to account. Be knowledgeable regarding all K12 products to include proficiency in MS Office Suite, database proficiency, Internet and K12 enrollment procedures as it pertains to virtual academy State regulations. Assist clients with troubleshooting technical errors to enable online lessons access. Exhibit extreme patience and tolerance in resolving customer issues, time management, team and multi-tasking skills required in a fast-paced environment.
Appointed Virtual Academy Counselor to manage launch program adherence to policies and customer support.
Lansdowne Resort, Lansdowne, Virginia
Reservation Sales Agent
Facilitation of transient and business reservation calls to meet and exceed monthly departmental revenue goals. Coordinate spa, golf and dinner reservations, interface with sales and public relations directors to coordinate ad campaigns and wine tours. Respond to email guest requests for resort information, special requests and reservations. Interface with corporate sales department in the facilitation of VIP and corporate negotiated reservations. Assist with other group tasks as needed; switchboard support as needed. Train new front desk agents in relation to reservation sales conversion techniques. Awarded Employee of the Month, November 2005, Employee of the Fourth Quarter, 2005.
Trans-Elect, Reston, Virginia
Administrative Assistant /Receptionist
11/2002 – 02/2003
(18-week contract position for 3 divisions)
Assistant to Division Manager/CEO:
Compose and type letters, answer telephones, meet and greet visitors, distribute office mail, handle outgoing materials, maintain files. Coordinate calendar and inform manager of proceedings, events, appointments, and other important information.
Administrative Assistant to the Program Managers:
Type correspondence, help assemble and organize documents, proposals, and other tasks relating to governmental filings.
Administrative Liaison Division Office Manager:
Process travel arrangements, expense reports, and/or status changes, and assist with supply ordering and vendor requests; prepare boardroom for conferences as well as presentations. Perform other duties as required.
MCM Realty Company, McLean, Virginia
01/1998 – 09/2002
Performed multiple specialized tasks for over 10 residential and commercial real estate agents and broker; maintained all software databases, directed and responded to tenant, vendor phone and in-person inquiries pertinent to property issues; resolved bank and mortgage issues, reconciled and assisted with accounts receivable/payable; created ad copy; conducted walk-thorough with tenants, and held open homes tours on weekends; maintained office supply inventory and vendor file maintenance. Handled cash and check deposits, office errands as necessary.
Olde Wicke Chimney Service, McLean, Virginia
Part-time Sales Assistant
Initiated sales and set chimney sweep appointments for owner and staff for residential and business clientele. Implemented sales tracking system for repeat and new customers to facilitate safety inspections and repair tickets. Responsible for quarterly office supplies inventory and customer mailings.
Boardman and Penn, Government Service Marketing, McLean, Virginia
Part-time Research Assistant
Researched and compiled database pertinent to governmental purchasing contracts. Interfaced with Pentagon, Services offices.
Northern Virginia Community College, Annandale, Virginia, General Studies Curriculum
Property and Casualty Agent, Commonwealth of Virginia, 1999-2001
Notary Public, Commonwealth of Virginia
2001-2004 Aspire Sales Conversion Course, Lansdowne Resort
Operating System Skills
MS Word, MS Excel, MS PowerPoint, Windows/DOS, Real Estate Auto Contract, Equifax Credit, Multiple Listing Software for Realtors, FIDELIO Hotel Reservations, K12 Inc Proprietary Software, MS Outlook, Internet Explorer.