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Nanci Kubik

Location:
United States
Posted:
September 05, 2008

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Resume:

Nanci Kubik

**** ***** *** ******, ** *****

Home: 845-***-**** Cell 914-***-****

**********@***.***

Experience

Operations Manager, Cartus August 2005 - May 2008

Managed daily operations of consultant team of twelve

Ensured customer and client needs are met through delivery of high quality service

Focused on revenue opportunities

Tracked collection of receivables and referrals

Ensured client service level agreements are met

Created an environment that fosters team effectiveness as well as motivation and personal growth

Facilitated weekly team huddles

Conducted weekly and monthly one-on-ones

Prepared yearly reviews

Interviewed candidates

Senior Relocation Consultant, Cartus August 2003-August 2005

Supported Manager in day-to-day activities

Floor Supervisor

Facilitated staff meetings

Performed daily file audits

Managed distribution of team caseload

Tracked policy exceptions

Ensured team compliance with client and company policies

Trained new hires

Single point of coordination for all phases of relocation activities on behalf of client

Assisted with home marketing strategies

Coordinated the shipment of household goods, destination services, expense management, appraisal, inspection and equity funding process

Provided excellent customer service to relocating employees and their family

Handled confidential files

Relocation Consultant, Cartus July 1998 - August 2003

Single point of coordination for all phases of relocation activities on behalf of client

Assisted with home marketing strategies

Coordinated the shipment of household goods, destination services, expense management, appraisal, inspection and equity funding process

Provided excellent customer service to relocating employees and their family

Trained new hires

Administrative Assistant, IBM Corporation November 1993-July 1998

Supported Director of Marketing and Sales and staff of twenty

Organized on-site and offsite meetings

Maintained calendars for entire staff

Coordinated travel plans

Reconciled monthly travel expenses

Prepared documents and presentations

Created and maintained customer database

Maintained filing systems and department supplies

Education

SUNY Cobleskill August 1991-December 1992

Westchester Community College January 1993 -December 1994

Studied Business Administration

Computer Skills

MS Word, MS Excel, MS PowerPoint, MS Outlook, Atlas, Internet

References

Available upon request



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