Customer Service Real Estate
Resume:
Angela Osborne
Salisbury, NC 28147
**********@*******.***
Dear Hiring Manager:
My experience includes over twenty (20) years of customer service/office experience and I feel that I can offer a great deal to a company who is looking to improve their relationships with clients and/or customers. I am a recent graduate of Catawba College with a Bachelor of Business Administration degree with a concentration in Management. Having completed my degree, I am now in search of a new opportunity to put my new degree to work in a position that is not just a “job” but a career that I can be proud of.
I would love the opportunity to meet for an interview to see how we can help each other succeed. Please contact me at 704-***-**** once interviews are scheduled to arrange a time to discuss the opportunities with your organization. My plan is to not only to accomplish the goals your company has set but to also locate the career that I have been looking for. Maybe we can reach those goals together.
Sincerely,
Angela Osborne
Angela Osborne
192 Wedgefield Drive
Salisbury, NC 28147
HM 704-***-**** **********@*******.***
PROFILE
Trustworthy business professional with extensive experience in customer service, corporate real estate, contract development, and account management. Strong interpersonal communication skills and extremely adept at identifying and solving problems in order to increase productivity. Able to effectively motivate others and work in group environments to achieve goals, also productive when working in autonomous situations. Detail oriented with excellent time management and prioritization skills.
EMPLOYMENT
Food Lion, LLC, Salisbury, NC
Senior Real Estate Specialist (Real Estate Department), 2010 – present
• Responsible for assisting in the process of negotiating, preparing and processing leases for new store locations, subtenants, new tenants, and short-term use events and modifying lease documentation for existing locations.
• Modification documents prepared: to lower monthly rental amounts, additional options to renew, anytime right to terminate, inducement options, exclusive use options, change in NNN base year calculations, interior expansions.
• Handle new lease file from start of deal through to completion, review of common area maintenance and tax bills, prepare letters of intent, license agreements, letter agreements and lease modification agreements and notice memos.
• Maintain and update the Lease Expirations and or store closings report for the Tenant/Subtenant stores. Work with Subtenants and brokers on final walk-thrus when term ends and help new tenants get into spaces they will be taking, etc.
• Work closely with internal management to resolve Real Estate questions/issues.
• Handle requests for available space within the Delhaize America portfolio.
• Ensure timely completion of all lease administration documents, including uploading leases and/or modifications to Virtual Premise system, and receiving of security deposits/additional rent payments to submit to accounting for reconciliations.
• Notifying other departments of lease expirations and of new tenant's where leases signed with all information needed.
• Resolve disputes with landlords, answer and resolve default notices to ensure possession of the leasehold estate is maintained.
• Successfully trained/supervised all new Lease Specialists, Property Management Coordinators that joined department over last two (2) years.
Senior Real Estate Specialist (Real Estate Department), 2007 – 2010
• Responsible for assisting in the process of negotiating, preparing and processing leases for new store locations and modifying lease documentation for existing stores.
• Handle new lease preparation, review of common area maintenance and tax bills, review of letters of intent, license agreements, letter agreements and lease modification agreements, new site plans and notice memos.
• Maintain and distribute the New Store Report for monthly meetings and prepare and maintain the Projected Capital Expenditures Report for Real Estate Division.
Property Management Coordinator (Real Estate Department), June 2006 – August 2007
• Researched and resolved Real Estate issues related to open store locations (1200+) as liaison for internal and external customers, e.g. landlord performance; lease restrictions; traffic, security and other issues.
• Coordinated all Food Lion processes and communication regarding store closings due to lease expirations.
• Landlord liaison regarding future confidential Company Market Renewal Initiative.
Store Maintenance Coordinator (Landlord Division), September 2005 – May 2006
• Managed work orders for landlord responsible maintenance repairs for eastern region of Food Lion Stores. 300+ locations.
• Managed certified letter mailings for landlord work orders and any necessary follow up.
Century Place, Inc., Salisbury, NC
Assistant to President, Rental Division, 1994 – 2002
• Customer Service Representative, responsible for over 200+ accounts, national and international; supervised orders for credit approval, data entry of all orders, billing and maintained daily shipments were shipped in timely manner, processed all company backorders.
• Promoted/Supervised Credit Department as Credit Manager for three divisions of shirt manufacturing plants. Volume of $100,000+ each division.
• Supervised all orders, salesman commissions and various reports, placement of advertising ads in trade magazines, and mail-outs of catalogs for all three divisions. Volume of $300,000 weekly.
• Supervised all priority accounts orders and reports. Volume of $500,000-$1,000,000 yearly.
EDUCATION
Catawba College, Salisbury, NC
Bachelor of Business Administration, May 2010 – graduated Cum Laude
Rowan Community College, Salisbury, NC
Certificates of Completion, Continuing Ed. in Computer Software Applications, Medical Terminology, 1995
COMPUTER SKILLS
• Microsoft Office Applications (Excel, Word, PowerPoint)
• QuickBooks
SKILLS
• Excellent written and verbal communication and interpersonal skills.
• Ability to work in a team environment, adapt to changing priorities, grasp and communicate complex legal and development issues, deal with a wide variety of people with diverse backgrounds.
• Organizational and analytical skills with ability to manage multiple tasks simultaneously with excellent follow-up and attention to details.
• Negotiating business terms and interpreting real estate lease language (business deals).
Contact this candidate