Information Technologies Professional

Michael E. Vitito

Cell 850-***-****

****.******@*******.***

Certifications

Member of the USGTF (United States Golf Teaching Federation)

AT&T Customer Premises Copper Apparatus Training--Thomas and Betts Certified Installer

Certified Installer- Lucent/Avaya - Protégé, Legend, Magic, Partner, Partner 2, Onyx

Panduit Pan-Net Network Cabling System --AT&T Fiber Optic Installation--Panduit Fiber Optic System Vodavi - Starplus 1428/2856 Digital Systems--Vodavi - Starplus Basic

EQeueu System Administration Certification

Professional experience:

2009-Current: TRX Inc. Milton, Fl. (Call Center)

Job Title---Facilities/Telecommunication/Information Technology Manager (I’m currently the only person onsite for all jobs included in title)

Facilities Maintenance

Telecommunication Support including but not limited to VOIP

Installing and or maintaining PC’s, Servers and a 3Com phone system.

Maintaining a 24 hour call centers PC and Network Connectivity

Install and support XP, Windows Vista, and Office 2003/2007

Maintaining McAfee security system for individual PC’s

Onsite help with Cisco Servers

Support hardware issues: Mapping printers, repair monitor and peripheral equipment, and PC performance issues.

Basic Network Administrative Duties-Active Directory

LANDesk for imaging new and reimaging old PC’s

Working with LANDesk remote control

All desktop support on site and through VPN/Remote Desktop

Support and Installation of HP/Kyocera Printers

Work in BMC Service Desk Express for ticket tracking

Works with Adobe Acrobat and Flash

In my spare time I’m a Professional Golf Instructor and Professional Golf Escort.

January 2009 to July 2009: Tiger Point Country Club and Hidden Creek Country Club

I started working the cart barn and worked my way up to the Pro shop.

At Tiger Point I was also involved in the Calloway program, Golf for the Fun of It, in which I help teach new comers to the game of golf. (This to me was the most enjoyable)

I’m currently an associate member of the USGTF (United States Golf Teaching Federation)

August 2008 to December 2008: Advanced Communications

Network Administrator

Active Directory

Oversee the Network to ensure network functionality

Working with Windows 2003 Server

Programming of Netopia Routers, Cisco and Astrocom Switches (Powerlink)

Implement new clients to a call center environment

Working with venders and users to ensure Internet and VOIP connectivity

June 2008to August 2008: Spencer Technology

Field Technician

Moves, Add’s and Changes for a multitude of commercial clients

Covering the area from Baton Rouge LA to Jacksonville Fl.

Feb 2008 to June2008:Cox Communication

Network Operations Tech

Plant Maintenance

Sept.2007 to Feb 2008: Gulftech Communications

Service Manager, Service Tech

Managing all Service Technicians

Maintaining and Installing phone systems

Moves, Adds, Changes

General contract maintenance

System's include: Lucent/Avaya - Protégé, Legend, Magic, Partner, Partner 2, Onyx, Vodavi - 616- 1428- XTS Digital- XTS c IP Digital, Dimension 1000, Northstar Meridian, Samsung OS 100- IDCS 16- OS 500- OC 7400.

Oct 2003-Nov 2007 : Computer Science Corporation/ Sacred Heart Hospital Destin Fl

Information System / Telecommunications Manager

Oversaw all system functions for SHH on the Emerald Coast.

Network Administrative Duties-Active Directory

All Telecommunication support and functions

Please see list: Information Systems Job Functions/ Telecommunications Job Functions

2000 - 2003: TRX Inc. Milton, Fl. (Call Center)

Sr. Communication Expert/Desktop Support

Exceeding a service level contracted by clients.

Maintaining an eOne DSP 2000. Daily maintenance moves, adds, changes and programming of the DSP 2000 to maintain a high call volume for a 24 hour, 7 day a week Internet based call center.

Adding new software and implementing new clients to a call center environment.

Programming and programming changes to a Call Express 3- voice mail system.

Daily desktop support of the PC environment, including maintenance, troubleshooting, and upgrades to software and hardware. Testing new applications and systems for compatibility with current environment. Working with Windows 9X/ME/2000 along with Office 97 and 2000.

Project Management

1998 - 2000: Panhandle Alarm and Telephone Co. Pensacola, Florida

Communication Technician

Maintaining and installing phone systems

Moves, Adds, Changes

General contract maintenance

Field Technician.

Systems include: Lucent/Avaya - Protégé, Legend, Magic, Partner, Partner 2, Onyx, Vodavi - 616- 1428, Dimension 1000, Northstar--Meridian.

Project Management

Installing and terminating premise wiring

Installing and terminating Fiber Optics

Installing and terminating CATV systems

Installing and Maintaining WAN/LAN Systems

Summary of qualifications

Previously oversaw communications contracts for Escambia County Information Resources, the University of West Florida, Escambia County Children and Families, Santa Rosa County Courthouse, Santa Rosa County Schools, and Stone Containers.

Performed contract work for Network Telephone and West Florida Hospital.

For TRX I program ACD groups, Call Routing, Trunk groups etc.

Worked closely with Bell South and Sprint to maintain T1, and ISDN lines.

Maintained a Call Express 3-voice mail system.

Also perform all duties for desktop support and troubleshooting.

Maintained a high quality service level in closing trouble tickets for PC and Operating Systems.

Information Systems Job Functions

A: Moves, Adds, Changes To all PC’s (Operating Systems, AS400, PHS, GroupWise, IE,) Working with Windows XP/ME/2000.

B: Maintain all routers and switches throughout the hospital (Cisco-HP-Matrix)

C: Printer Support

D: Laptop Support

E: Basic Network Administrative Duties-Active Directory

F: Adding users to GroupWise system (E-Mail)

G: Tape back up (Change tape for back up every day)

H: Installing and Supporting Pharmacy Support Systems (Acudose, MedDirect)

I: Installing and Maintaining WAN/LAN Systems

J: Symantec GhostCast Server

K: Project Management

Telecommunications Job Functions

A: PBX support (Moves, Adds, Changes)

B: Phone support (Moves, Adds, Changes)

C: Programming of Phone Switch (Siemens-HICOM 300 H)

D: Fax Support

E: Cell Phone support (Programming, Adds, Changes)

F: Pager support (Programming, Adds, Changes)

G: Structured Cabling (Moves, Ads, Changes)

H: Emergency support (Emergency Phones, Cell Phones, and Radios)

I: Spectralink Phone Support

J: Dictaphone Support

K: Maintained Adtran for Voice and Data

L: Project Management

Other Job Functions

A: Pocket PC support (PDA’s, Palm, Blackberry)

B: Medical Office Building Media Support (Setting up the conference room for use of all electronic devices. Set up for meetings, classes)

C: Support of system functions for Destin Medical Group (PC’s, Phones)

D: Support of system functions for Panama City Medical Group (PC’s, Phones)

E: Orientation presentation for new employees

F: Support of system functions for Air Heart in Destin

All job functions performed during normal and on call hours

Contact this candidate