Customer Service Representative

Kumarie Benny-Maharaj

** ****** ********, ******** *** L6Y 5C7

Phone: (905) 782- 1886

E-Mail: ************@*****.***

Objective

To obtain a position in a professional office environment where my skills are valued and can benefit the organization.

Professional Profile

• High-performing university and college graduate.

• Results-driven achiever and effective team leader with exceptional interpersonal skills.

• Exceptionally motivated self-starter and creative problem-solver that works hard and loves a challenge.

• Highly motivated when working alone or with others in a team.

• Fast learner and a self starter with the ability to respond quickly in a dynamic environment

• Ability to manage multiple task schedules and meet deadlines.

• Strong analytical and problem solving skills.

• Excellent knowledge of Microsoft Office on both PC and Mac operating system.

Education

University of Trinidad & Tobago September 2008 – December 2011

• Bachelor of Applied Science in Information and Communication Technology

University of Trinidad & Tobago September 2006 – August 2008

• Diploma in Computer Engineering Technology

Upper Level Educational Institute Limited

• Computer Technician Certification June 2005 – August 2005

• Computer Literacy May 2004 – July 2004

Experience

D’Exotic Flower Shop March 2011 – February 2012

• Front Sales/Customer Service Representative

• Greeted customers and helped in their decision making process.

• Delivered exception customer service though customer interaction.

• Accurately record sales on a daily basis.

• Assisted in maintaining inventory of various typed of flowers.

Celltronics Limited January 2010 – December 2010

• Office Clerk/Customer Service Representative

• Answered phones and transferred calls.

• Greeted and attended to customer’s needs.

• Answer specific questions about products and offered technical support.

• Handled cash transactions on sale of products.

• Update store inventory and sales figures into computer on a daily basis.

Trinidad Cement Limited January 2008 – April 2008

• IT Trainee/Help Desk Support (Student Internship)

• Performed both hardware and software computer updates.

• Ran diagnostic checks and trouble-shoots for various typed of hardware and software problems.

• Provided help desk support via telephone communications with end users.

• Maintained equipment inventory lists.

• Assisted manager with technical issues that occurred within the company.

Nation Energy Cooperation May 2007 – August 2007

• IT Trainee/Help Desk Support (Student Internship)

• Answered phones and provided help desk support.

• Provided technical training on hardware/software to end-users.

• Performed maintenance on the company’s computers.

• Communicated system maintenance and updates via mass e-mails to employees.

• Maintained equipment inventory list and researched for more cost effective suppliers.

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