Staff Manager

Confidential

Sondra B. Harris–******.********@*****.***

Country of citizenship: United States of America

Veterans' Preference: No

Highest Grade: GS-101-13, 10/2001-11/2011

Contact Current Employer: Contact me first

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

DESIRED LOCATIONS US-DC-Washington/Metro

US-DC

WORK EXPERIENCE CONFIDENTIAL 8/1997 – 11/30/11

Washington, DC US

Grade Level: GS

Salary: 109,807 USD Per Year

Hours per week: 40

Court Services and Offender Supervision Agency

800 North Capitol Street NW, WDC 20002

Supervisory Community Supervision Officer , 101

For the past 7 years, I supervised 1 Assistant, and 5 to 9 Diagnostic Community Supervision Officers who developed and submitted pre/post-sentence investigation reports to the judiciary of the DC Superior Court to assist with rendering sentencing for offenders. I reviewed, evaluated, and edited pre/post-sentence reports for application of appropriate legal codes, rules, and statutes to offenses, social history content, criminal history record entries and dispositions, correct scoring of the criminal record, and grammatical accuracy.

I was the DC Sentencing Commission Liaison and arranged yearly training for Branch Staff to apprise staff of Sentencing amendments, and the applications of new statutes, regulations, and codes to old and new offenses.

Voluntarily designed an electronic evaluation tool to provide cumulative evaluations of Diagnostic staff to determine at any point in the performance rating period staff's weak and strength areas to develop training programs to enhance their skills or exact corrective actions to ensure staff is in alignment with the Branch, Division, and Agency's strategic goals and missions.

Assisted with designing new annual appraisal tool for the Branch, which was approved for IT development; and the Agency's Performance Appraisal tool (served on the Performance Appraisal Planning Group Committee - assisted in the development of the concepts, principles, and performance-based standards to identify sets of critical duties and competencies performed in positions as they relate to the Agency's goals and critical success factors), which is currently being used Agency wide to appraise staff's mid-year and annual performance.

I assisted in developing the Operations Manual for the Branch, which is now Chapter 4 of the Agency's Operations Manual. I co-designed/modified the electronic Investigation module for maintaining pre-sentence report case data entries, tracking, and repository for Agency's staff, judicial staff of DC Superior Court and AUSA staff of the Department of Justice report retrieval purposes. The new module is in IT developmental status.

I designed Team Performance Plans, which outlined my staff's performance goals, target dates, expectations and strategies in submitting diagnostic reports. I provided monthly statistical reports on team work functions as it related to the Branch, Division, and Agency's operations and strategic planning functions. I reviewed statistical reports of the Office of Research and Evaluation produced to determine if team goals were met.

EDUCATION Bowie State University

Bowie, Maryland US

Master's Degree - 5/1993

Major: Counseling Psychology

GPA: 4.0 out of 4.0

Relevant Coursework, Licensures and Certifications:

Statistics, research methods, and master's thesis - completed survey research

Honors - Dwight David Eisenhower Fellow; completed degree with a 4.0 GPA

American University

Washington, DC US

Bachelor's Degree - 12/1976

120 Semester Hours

Major: Psychology

GPA: 3.7 out of 4.0

Honors: magna cum laude

JOB RELATED TRAINING

Project Management Fundamentals - 2011; Microsoft PowerPoint course; Cultural Diversity course - 2010 ; Writing Executive Core Qualifications; Special Observances Committee member 2009 to 11/2011 – showcased diverse cultures.

Additional Information

I have received performance awards every year I worked for the Agency (13 years) as a result of producing excellent work and receiving Exceeds Expectations performance ratings. In addition, I received a perfect performance score twice and received a Quality Step Increase award. I served on the Special Observance Committee (through Executive Order) - provided presentations showcasing varying cultures to promote culture diversity in the Agency; Federal Women’s Program Committee-supported equity of women through presentation of workshops and development of background material to enhance policies and practices to elevate women’s status in federal government; and the Selection Committee-selected candidates for participation in leadership programs the Agency sponsors annually.

During my 10-year tenure as a CSOSA manager, I conducted monthly team meetings to discuss and disseminate information about current and updated policies, procedures, and programs for Branch I, the CSS Division, and the Agency; I provided tutorials in navigating computer systems for staff to provide PSI criminal records, which have accurate and complete dispositions; and reports that meet Branch I standards, and the requirements to facilitate sentencing and the fair administration of justice. I also discussed administrative decisions on the team’s case management practices, and critiqued staff‘s work skills.

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