Sales Customer Service

Experienced Sales Manager

OBJECTIVE

Seeking a regional sales or management position in an environment that emphasizes the ideals of service and quality to the customer. Interested in utilizing my leadership skills, strategic planning, and business development skills to generate increased sales volume and profitability.

SUMMARY

Highly effective, results-oriented executive with exceptional leadership and team-building skills. Knowledgeable business unit manager with extensive hands-on experience in a broad range of vital skills including sales, marketing, customer relationship and operations management. Has an earned reputation for innovative solutions that increase sales volume and profit margin in a competitive, fast-moving market.

Areas of expertise include:

Profit and loss responsibility

Strategic planning

Operations management

Reorganization management

Competitive analysis

Forecasting and trend analysis

Sales program design

Product positioning

Customer relationship management

Consumer Marketing

EXPERIENCE

Douglas Cosmetics, Westport, CT (Jan. 2004 – Jan.2010)

District Sales Manager

The District Sales Manager is accountable for growing profitable revenue within a sales territory with the responsibility for developing and deploying an effective sales model and strategy for that specific area. District Sales Managers manage employee performance, mentor, coach and lead teams of customer service representatives and Store Managers to meet or exceed performance goals.

Managed a territory that included 4 stores and 30 employees producing a total revenue volume of seven (7) million dollars.

Grew specific sales areas executing the sales model and strategy specifically developed for that area.

Established expectations to improve the bottom-line performance and understanding of industry trends and new marketing strategies.

Developed and executed strategies to strengthen company’s brand awareness and market presence through comprehensive marketing plans.

Managed profit and loss for each store working closely with the Store Manager. This included growing the business organically, maintaining current volume, closely monitoring gross profit levels, and controlling the budget.

Completed periodic forecasting, developed territorial sales strategy, and product management regimes.

Built effective working relationships between Store Managers and corporate management to support organizational goals and improve profitability.

Managed employee performance, mentored, coached, and lead a team of Store Managers and their customer service representatives to meet or exceed performance goals.

Managed planned periodic sales meetings, one-on-one meetings, and recruiting.

Continuously improved the consistency, discipline, and rigor of sales processes and practices, incorporating innovative management principles.

Principal buyer.

Douglas Cosmetics, Westport, CT (Nov.2001 – Jan. 2004)

Store Manager

The Store Manager is responsible for the daily operations of the store. They perform daily opening and closing procedures, create weekly work schedules for sales associates, conduct quarterly sales associates reviews and performance evaluations, manage and motivate sales associates to attain sales goals, demonstrate leadership by increasing sales and providing excellent customer service, and process and receive shipments. In addition to these, important duties, a Store Manager will also handle all Return Authorizations, maintain Store Visuals and merchandising media in the store, mannequins and window displays. They also communicate product knowledge to staff on an ongoing basis, and report to the Regional Sales Manager or owner on a daily basis.

Managed a store with a sales volume of $ 1.5 million annually supervising 9 employees.

Ensured staff’s focus on providing customer service through coaching, training, and personal example.

Collaborated with marketing department to develop strategies that maximized sales potential.

Significantly improved sales volume and product turnover rate.

Developed and deployed marketing strategies for the store.

Accountable for profit and loss, annual budget, and revenue management.

Initiated new sales programs for the store that resulted in sustained growth.

EDUCATION

MINSK STATE LINGUISTIC UNIVERSITY (1996)

4 years of undergraduate studies of foreign languages (English/French)

*PMP certification from PMI*

Three Certificates from Villanova University:

Master Certificate in Applied Project Management

Mastering Project Management

Essentials of Project Management

ACHIEVMENTS

Attended major buying fair in Frankfurt, Germany – Frankfurt Messe. Was trusted in sourcing new products and seasonal merchandise for the entire Douglas chain in the USA.

KSA(S)

Sales Management • New Business Development • Strategic Planning • P&L Management • Account Management • Client Relations • International Business • Revenue Growth • Customer Relationship Management (CRM) • Budget Management • Operations Presentations / Reports • Territorial Sales • Market Analysis • Proposals

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