Experienced Customer Service Representative

CHEYNEITHA FOUNTAIN

**** ****** ****** 228-***-**** H

Moss Point, MS 310-***-**** C

EXPERIENCE

Driver’s Helper

**/** - **/**

UPS Athens, GA

Experienced in assisting driver with handling, delivering, and picking up packages for customers, and various business in the Monroe area.

CUSTOMER SERVICE AGENT

03/06 - 08/07

Alaska Airlines Los Angeles, CA

Responsible for assisting customers with travel needs, such as answering inquires, checking tickets, checking in passengers, assisting and directing each customer in a fast paced environment. Experienced in selling tickets and ensuring that all customers cabin accommodations are met. Performed computer and paperwork tasks including gate duties. Evaluated and prepared flights by arranging seat assignments, loading of passengers, and coordinated special meals and upgrades. Other responsibilities included making announcements, checking the aircraft and confirming cabin security. Processed and secured all passengers luggage.

CUSTOMER SERVICE REPRESENTATIVE

06/00 - 02/06

SBC Communications Riverside, CA

Responded to a high-volume of inbound customer calls, researched and resolved billing and service equipment issues. Provided information on products and services. Demonstrated a commitment to customer service by following up on call and ensuring superior results. Experienced in quickly analyzing customer concerns and needs while balancing company revenue concerns. Followed orders and inquires to ensure a successful completion of all clients requests. Exercise independent judgment with respect to ensure successful completion on client requests. Process all orders in a timely manner while maintaining accuracy. Handled problem resolutions in a timely and professional manner.

HOUSING YOUTH COUNSELOR

02/99 – 06/00

Helicon Youth Facility Riverside, CA

Acted as evening youth counselor for troubled teenagers. Prepared for and facilitated group counseling sessions, administered medications, supervised housing cottages,

maintained order and structure during activity and after hours. Observed and prepared notes during psychology sessions with youth.

DENTAL ASSISTANT

09/97 – 01/99

Smile Care Dental Group Fresno, CA

Assisted doctors in procedures such as passing instruments, irrigation, tooth extractions, root canals, amalgam, porcelain filings and teeth cleaning. Performed x-rays and mounting; maintained charting, filing and appointment confirmations.

SKILLS & ABILITIES

Customer Service Scheduling Typing 45 WPM

Filing Computer Literate Inventory

Billing Reception/Multi-line Phones Resolve Conflicts

Event Planning Record File Management Cashiering

Banking 10-key calculation Interpersonal skills

EDUCATION & TRAINING

Bryman College Los Angeles, CA

Certificate of Dental Assisting

X-Ray & coronal Polishing License

Contact this candidate