Customer Service Manager

Tanya Bazilsky

County Road ** RR#* Jasper On. K*G 1G0 613-***-**** *********@*******.***

Profile

• Reliable and punctual with a strong work

• Effective listening skills

• Superior interpersonal skills, ability to work with others

• Strong understanding of the importance of relationship building

• Work well under pressure and able to effectively problem solve

• Patient in nature, ability to diffuse escalating situations

• First Aid Certificate and CPR trained

Counselling Skills

• Fundamentals of addiction

• Assessment and treatment planning

• Pharmacology, psychology

• Case file management

• Ethical counselling

• Group facilitation concepts, interviewing techniques

• Relapse prevention and intervention

• Secondary traumatic stress

• Strong mentoring skills

Administrative Skills

• Computer skills: Microsoft Office

• Reception

• Training

• SAP

• Accounts Payable

• Payroll

• HR Duties

Education

2010 Addictions and Community Services Worker Diploma

Placement Hours

• 320 Hours at Lanark Support Services in Smiths Falls

Employment History

Overnight person, Terrace Youth Services 2010-Present

•Set up paper work for the next day

•Do some filing and set up files for new tenants that arrive at the house

•Get medications ready and do some cleaning.

Supervisor on the Front End/Cashier, Andress Independent Grocery 2009-Present and 1996-2005

• Accurately process customer purchases, dealing with cash/credit/debit transactions

• Address customer’s complaints and effectively resolve problems

• Consolidate money from cashiers

• Train new employees in polices and procedures

• Assist in employee scheduling

• Responsible for end of day closing procedures

• Effectively communicate with customers to fully understand their needs and expectations

• Payroll and scheduling for staff of 60

• Depend upon to complete bookkeeping

Accounts Payable Clerk, Weatherford Under Balanced Services, Nisku, Alberta 2008-2009

• Received, sorted and filed invoices

• Entered and balanced employee expenses

• Effectively used SAP software

• Reception duties; included: answering phones, using paging system, distributing mail

• General office duties as required

• Maintained active phone list and managed client information

Pre Board Screening –Level 3 Officer Garda Security, Edmonton, Alberta, 2008

• Greeted passengers, checked boarding passes

• Searched carry-on luggage in accordance to regulations

• Assessed luggage using X-ray machine

• Scanned and conducted physical search of personal items and passengers

• Effectively worked with passengers and co-workers as part of a team or independently

Corporate Store Manager Mac’s Convenience Store, Smiths Falls, Ontario 2007-2008

• Provided exceptional customer service, dealing with cash, debit machine, lottery machine

• Recruited, hired and trained new staff

• Payroll & daily deposits

• Received orders, stocked shelves

• Prepared and organized for special events

Assistant Store Manager Urban Planet, Brockville, Ontario 2005-2007

•Assisted clients, answering questions and/or concerns in person and over the phone

• Payroll for a staff of 20

• Consistently met sales goals and bounced accordingly

References

•Available upon request

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