Customer Service Administrative Assistant

Mubina Akbar

Email: **********@*****.*** Contact No. 905-***-****

A dedicated methodical administrative professional with a strong work ethic and a solid foundation within a customer-centered environment; committed to client satisfaction, confident, reliable, focused and adaptable individual, being able to work independently and under pressure in order to meet deadline; strong communication skills, organizational skills; experience in handling sensitive and confidential material.

SKILLS:

Languages: English, Hindi (excellent written and spoken)

Computer Skills: Advanced Word, PowerPoint, Excel, Outlook

Accounting software: PC Law and Quick books

Database software: The Raiser’s Edge

ACADEMIC QUALIFICATION:

• Masters in Business Administration with majors in Finance.

• Bachelors in Commerce.

TRAININGS:

Certified training on “Business Writing” was held by Rockhurst University in Virginia, USA

Certified training on “Awareness before Change” was held by IBA Management School.

PROFESSIONAL HIGHLIGHTS:

Focus Humanitarian Assistance, Canada Jan 2012 –Mar 2012

Executive Assistant (Contract)

Scheduling and maintaining executive calendar of appointments.

Coordinating Board of Directors meetings and preparing all related documentation (minutes, resolutions, agendas, etc.)

Entering bills in Quick books and perform data entry functions.

Send Reminders to donors, keeping record of all the correspondence with donors, invoices etc.

Tracking donor’s payments; making daily deposit and sending them to Bank and entering batches in database.

Coordinated travel arrangements

Enter confidential donor and gift information using Raiser’s Edge.

Maintain confidential donor files.

AM Accident Benefits Consultants Professional Corporation, Canada April 2009 – Oct 2010

Administrative Assistant

Performed reception duties (telephone, courier, etc.)

Schedule and coordinate meetings, interviews and appointments.

Resolve administrative issues and respond to inquiries.

Manage meeting calendars and resources using Microsoft Outlook.

Establish and maintain archiving of documents.

Entering invoices and generates client’s cheque using PC Law.

Prepare purchase orders and invoices for office supplies and stationeries.

Compose and edit correspondences and data entry.

ABN AMRO BANK, Pakistan Nov 2006- Feb 2009

Customer Service Representative

Acknowledge and appropriately greet and assist every customer in a timely manner.

Process customer requests in a courteous, efficient and timely manner.

Organize workflow to meet customer deadlines.

Effectively present and discuss the products and services of the bank.

Managed telephone calls professionally, efficiently and with good communication skills.

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

REFERENCES:

References will be furnished upon request.

Contact this candidate