Customer Service Representative

Otis Lipscombe

**** *.**** **

Brooklyn, NY *****

Cell:757-***-****

Email:**************@*****.***

OBJECTIVE:

To learn and grow in a position while also adding to the growth of others as well. Particularly interested in providing support and utilizing my interpersonal skills to establish and maintain effective working relationships.

EDUCATION:

Computer Network Management, Associates of Occupational Science, Tidewater Tech, July 2006. GPA 3.76

SKILLS/ABILITIES:

Network Administration and Support Operating System Support

PC Hardware Support Managing a Windows Network

Application Software Microsoft 2003/XP

Troubleshooting Peripheral/Networks LAN/WAN Administration

TCP/IP Network Security

WORK EXPERIENCE

QVC Chesapeake, VA 8/09 to Present

Customer Service Representative

Answering incoming customer-related calls to assist in the ordering of various goods and services as well as assisting in credit card issues, the returning of said goods and services, exchanging goods and services and cancelling of the same.

COX COMMUNICATIONS Chesapeake, VA 11/06 to 3/09

Customer Care Representative

Assisting end-users in troubleshooting issues concerning cable, telephone and high

speed internet services as well as assisting in billing inquiries and scheduling of trouble calls and field technician visits.

ICT GROUP, INC. Chesapeake, VA 9/05 to 11/06

Dell-On-Call Technician

Assisted telephone end-users in troubleshooting various PC related issues regarding operating system reinstalls, removal and prevention of viruses and unwanted third-party software. Provided outstanding helpdesk support to over 75 end-users.

IKON DOCUMENT SERVICES Norfolk, VA 11/04 to 9/05

Senior Service Specialist

Assisted corporate account managers with problem solution. Responsible for processing copy requests using various Analog and Digital copy equipment. Professionally provided customers with document management solutions.

IKON MANAGEMENT SERVICES Las Vegas, NV 09/92 to 11/04 Site Manager

Supervised office operations while providing customer service to over 500 employees. Trained new-hires and service specialists in the daily operations, equipment and customer service duties. Served as the liaison between the post office and clients by analyzing postal regulations.

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