Office Manager/Executive Assistant
Resume:
BERNADETTE M. TORRE
*** ********* ***** **** *****, New Jersey 08753
******@*****.***
SUMMARY OF QUALIFICATIONS
Self-motivated, conscientious individual with excellent written and verbal skills. Able to work as part of a team or independently. Proven leadership qualities. Can motivate and supervise. Strong organizational and problem solving capabilities. Willingness to learn with attention to detail.
PROFESSIONAL SKILLS
CUSTOMER SERVICE / ACCOUNT MANAGER
• Maintained portfolios of the top 250 customers and managed all their inquiries
• Performed customer complaint resolution and ensured customer satisfaction
• Managed and surpassed monthly goals and increased client retention and referrals
• Provided excellent customer service at all times even in the most difficult situations
• Maintained and improved customer service practices and built new client relationships
OFFICE ADMINISTRATOR / MANAGEMENT
• Responsible for hiring, supervision and instruction of employees including their daily activities
• Facilitated training sessions and staff development workshops for new and existing employees
• Prepared employee schedules and provided ample personnel to assist customers
• Ensured compliance with corporate policies and procedures
• Managed all aspects of daily office operations
COMPUTER SKILLS
Microsoft Windows and Microsoft Office programs, Word, Excel, and Outlook
WORK HISTORY
Sovereign Bank, Toms River, NJ 2005-2009
Financial Relationship Specialist/Assistant Manager
Shake-A-Paw Puppies, Toms River, NJ 2001-2006
Manager
Partylite Gifts, Toms River, NJ 1999-2009
Independent Consultant/Owner/Operator
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