D/NO.8/338-1,Godugupet, E-mail: email@example.com
Machilipatnam-521001. Mobile: 996-***-****
To Work in an Organization where I can share and enrich my knowledge and experience. To work in an environment where challenges are a part of life and where I can grow along with the company.
Company : Reliance Life Insurance Co Ltd.,
Department : Operations
Designation : Senior Customer Care Executive
Duration : July -2008 To Till date
Scrutinising of Proposal forms and Contract Creation and policy issuance with in TAT.
Follow up for Clearance of CFR’s co ordinating with HO for policy issuance.
Policy bond printing and dispatching with in TAT.
Policy bond printing, Stamping and dispatching through module.
Handling the decentralization commission cheque process
Handling branch imprest. Adherence to Banking & Cash Management process, Adherence to Branch Expenses Management process.
Maintaining registers like receipt control register, New Business Tracker, revenue stamps register, logins register and Service Request Tracker, Cheque bouns Tracker and Mail Return Tracker, CFR Tracker.
Scrutiny of Advisors application form, Creation of LG code and training the productivity,
Coordination for IRDA and other training & licensing and commission disbursement.
Handling the Claim process, maintained the claim register and tracker.
Customer service & complaint management on a day to day basis.
Ensuring quality score is more than or equal to 90%.
Joining & exit formalities.
Empanelment of doctors for medicals. Coordinate with Medical Network Team for fixing up the timings in order to get the medicals done and gets its clearance.
Increasing the Renewal persistency and Last Financial Year Renewal Contest got a first place in Zone level.
Manage undelivered policies received from HO as per the process specified.
Half yearly internal audit to ensure maximum accuracy in branch operations.
Proficient in providing solutions for customer problems and increasing overall customer
satisfaction level through implementation of service standards.
Creating and sustaining an environment that faster’s development opportunities and high performance.
Upload the cash file and tallying the cash and cheques with DCB and DCR.
Pay in Slip generation and lodgment of cash in bank promptly.
Worked as a Customer Service Representative in Bajaj Allianz Life Insurance Co. Ltd at Machilipatnam (Sep 2007 to July 2008).
Worked as a SCUF Documentation in Shriram City Union Finance Limited at Machilipatnam 20 Feb 2007 to 30th Aug 2007
Worked as a Customer Care Executive in Reliance Communications at Machilipatnam. 2005 May To JAN 2007.
B.Com from Nagarjuna University in the year March 2004.
Intermediate from Board of Intermediate Education in the year April 2000.
SSC from Board of Secondary Education in the year March 1998.
Type writing lower 30 wpm.
Other Computer Skills – Comfortable with Windows Family and necessary applications like
MS Word, Excel, Power point.
Father’s name : M.Mohana Rao.
Date of birth : August 9, 1983.
Languages Known : English and Telugu.
Marital Status : Single.
Nationality : Indian.
Religion : Hindu.
Address of communication: M.Ramakrishna
S/O M Mohan Rao
D No 8/338, Godugupeta,
Machilipatnam – 521001.
Contact Information : +91-996**-*****
1) T SRINIVASA RAO
RELIANCE LIFE INSUARANCE COMPANY LTD.
BAJAJ ALLIANZ LIFE INSURACE COMPANY LTD.
I Here by declare that all particulars stated in the from are true to the best of my Knowledge and Belief.
Place: Machilipatnam (M.V.D.S.M.RAMA KRISHNA)