Administrator/Practice Manager
Resume:
SUSAN CARDAMONE
Long Beach, NY **561
*.*********@*****.***
CAREER SUMMARY
Results-driven executive with diverse marketing and management experience, including healthcare administration, market research, and retail. Skilled in analyzing existing operations and implementing strategies to improve productivity and efficiency. Strong marketing, project management, and human resources experience. Proven management and new business development skills. A history of profit and customer satisfaction achievements which demonstrate the ability to combine cost control, revenue growth, and process improvements through effective staff training and motivation.
CORE COMPETENCIES
Marketing – Research & Analysis – New Business Development - Employee Relations -
Key Account Management and Retention – Budgeting & Expense Control -
Staff Training and Development – Payroll and Benefit Administration – Customer Service
PROFESSIONAL EXPERIENCE
Kennedy Medical, Queens, NY 1997-Present
Received subsequent promotions throughout a 12-year tenure with an occupational healthcare facility having 80 employees and $4 million in annual revenue.
Former Affiliate: Caritas Health Care Inc. and St. Vincent Catholic Medical Centers
Practice Administrator 2003-Present
Hire, train and supervise the facility’s administrative management and staff. Work directly with Chief Operating Officer to develop the organization’s budget and devise plans for expanding revenue and streamlining costs. Responsible for the administration of payroll, employee benefits, accounts payable, and compiling financial statistics and accounting data. Act as liaison to corporate clients, vendors, and insurance company representatives. Represent the facility at conferences and marketing functions throughout the airport and local community.
• Improved profitability through effective cost-cutting techniques.
• Increased revenue through improving service and customer retention levels.
Marketing Manager 1999-2003
Responsible for business development, including setting corporate pricing schedules and the acquisition of new contracts. Created the facility’s advertising and promotion campaigns and compiled statistical data regarding the success of these campaigns. Developed market research surveys to determine customer satisfaction levels.
• Successfully improved revenue through the acquisition of over 50 new accounts.
Corporate Account Manager 1997-1999
Coordinated all aspects of the company’s largest corporate contract, including supervising patient relations, registration and discharge, scheduling appointments and maintaining records. Acted as the direct liaison to Medical Director and clinical staff for corporate client inquiries, disability management and return-to-work programs. Responsible for resolution of patient complaints and problems.
• Consistently improved customer service levels and patient satisfaction ratings.
Children’s Market Research, New York, NY 1994-1997
Market Research Assistant
Compiled and analyzed results of focus group studies. Wrote market research reports for clients outlining results of the studies and suggested marketing plans based on focus group data. Associate editor of KidTrends, a newsletter reporting children’s preferences in areas such as movies, fashion, and music.
Hofstra University, Hempstead, NY 1992-1994
Research Assistant
Conducted intensive secondary data research for Introduction to Marketing and Retail Management textbooks. Updated facts and proofread textbooks. Developed ancillary package materials including instructor’s research manual, student study guide, and test bank.
Abraham & Straus, Massapequa, NY 1990-1992
Department Manager
Managed the daily operations of a $1.8 million dollar department in a retail store. Responsibilities included developing and coordinating customer service, inventory control, merchandising, and sales promotion strategies. Supervised twelve sales associates and two assistant managers.
• Awarded Department Manager of the Month Award twice for achieving the highest increase in sales.
EDUCATION
Master of Business Administration, 1994
Hofstra University, Hempstead, NY
Bachelor of Science in Marketing and Management, 1990
New York University, Stern School of Business, New York, NY
COMPUTER SKILLS
Proficient in Quickbooks and Microsoft Office including Word, Excel, Outlook.
ADP Payroll certified
MEMBERSHIPS
American College of Healthcare Executives (ACHE)
Healthcare Leaders of New York (HLNY)
Kennedy Airport Airline Management Council (KAAMCO)
JFK Chamber of Commerce
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