Human Resources Manager
Resume:
Kathleen M. Gill, MS
Peoria, AZ 85382
623-***-**** (home)
419-***-**** (cell)
SUMMARY OF QUALIFICATIONS
Provided HR Management and HR Generalist expertise with a customer service perspective to assigned clients consisting of Presidents, CEOs, Directors, Managers and employees in multi-industry/multi-state industries including healthcare, non-profit, retail, gaming and business service consulting; provided leadership in key HR initiatives to include the following areas: leadership development, change management, workforce planning, employee training/development, talent management, talent acquisition, retention and performance management, compensation, benefits, communications, employee relations and policies/legal requirements.
EMPLOYMENT HISTORY
Sapphire Technologies, Inc, Phoenix, AZ 08/2010 – 4/2011
Contract Position: Sr. Human Resource Generalist with Charles Schwab Financial Services
In partnership with Vice President of Operations and Director of Human Resources in support of strategic and human resources planning, employee relations, management and leadership development, talent assessment, facilitation of focus groups, partnering with subject matter experts on compensation, staffing and training, assist with implementing strategic goals and objectives provided HR support and guidance to approximately 1016 employee clients within two division located in Phoenix, Orlando, Denver and San Francisco.
Cal Western Reconveyance Corp., El Cajon, CA 05/2008 09/2008
Position: Human Resources Manager
Partnered with Vice-President and senior leadership with the oversight of recruitment and selection activities, assisting managers with workforce planning, managed requisition process; new hire orientation and on-boarding, development of leadership with coaching and counseling key employees, review and investigation of employee relations concerns and issues, managed FMLA and CFRA leave of absence processes and communications, generated management reports utilizing hr metrics, excellent knowledge of employment law maintaining industry regulations and federal and state compliance; administration of workers’ comp program, medical review and filing claims. Assisted with open enrollments and supervised (2) HR support positions.
Administaff, Inc., San Diego, CA - 02/2007 07/2007
Position: Human Resource Specialist
Provided business consulting to 72 client business owners with their human resource matters including employee relations, disciplinary actions, terminations, and legal compliance to federal and state laws; advised business owners with development of their HR infrastructure which included developing employee handbooks, job descriptions, organizational structures and designs, compensation and salary administration, and performance management systems, provided liability training and development to clients which included classes on interviewing and selection, performance appraisals, supervisory techniques, and sexual harassment and prevention. Met with new business accounts to develop needs assessment, human resource planning and review of concerns and pending issues, analyzed and wrote business plan for their hr strategic development.
Golden Acorn Casino, Campo, CA - 08/2005 - 02/2007
Position: Human Resources Manager
provided the day-to-day oversight and management of HR activities to 375 exempt and non-exempt employees ; provided leadership development through counseling and guidance to managers, utilized best practices in managing HR activities including employee relations issues, investigations and resolution of employee misconduct; Delivered new hire orientation, management training and development Partnered with General Manager and senior leadership to assist with casino marketing/ business operation strategies; Researched compensation program updated salary ranges and job classifications resulting in control of wage costs, competitive advantage and contributed to retention and employee satisfaction; partnered with tribal committees and Gaming Commission with tribal employment matters and delivered training to employees and managers; Knowledge of state Compact and Tribal Employment Rights Ordinance, worked with third party benefit administrators for open enrollment and to negotiate best pricing for health and welfare benefits. Directly supervised nine (9) team members: responsible for the HR department budget of $1.9 million.
Lowes Home Improvement, Toledo, OH 08/2004 - 07/2005
Position: Human Resources Manager
Partnered with store manager in workforce planning primarily ramp up for peak season, utilized computer programs and reports for optimal staffing, counseled and advised management on employee relations issues, disciplinary actions and terminations. On-boarded new hires with emphasis in safety training and service culture assimilation, interpretation of policies and procedures for managers with respect to performance and behavioral problems, maintained a tracking system for mandatory employee training, maintained a training library for store managers and employees, performed bi-weekly payroll operation, partnered with District Store Manager and Regional HR Manager with talent assessment for in-house management programs, and identifying key employees for succession planning.
United Way of Greater Toledo, Toledo, OH 11/1998 - 04/2004
Position: Director of Human Resources
Partnered with President and senior leadership to achieve business strategy and annual campaign goals and objectives, partnered with management teams to develop agency’s mission and value statement, identifying areas for HR strategic planning. Implemented comprehensive employee handbook, job descriptions, analyzed salary and wage programs, introduced new compensation program with merit based pay system and a new performance management tool, oversight of the day-to-day HR operations including new hire orientation, workforce planning, employee relations, disciplinary actions and terminations. Provided benefit administration with flexible spending, STD, LTD, life insurance and 403B and define benefit programs, facilitated employee involvement committee, provided performance management training, and evaluated HR practices to maintain current best practices, worked with third party benefit administrators; administered FMLA and worker’s comp programs, generated monthly statistical reports using metric systems to identify turnover/retention, diversity/affirmative action. Developed management and leadership with coaching, counseling, and managed difficult and sensitive employee relations issues, worked with union representation, Member of diversity committee, and ethics committee along with President and Board members to develop related policies.
OTHER COMPETENCIES
Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) Internet research, Expertise with HRIS systems ADP/HRIS/Payroll, Report Writer, People soft, ABRA, other internal company specific HRIS; Experienced with accounting software- Peachtree, MS 90, Mind Your Own Business. Experienced as a full-charge bookkeeper with payroll functions, analyzing transactions, performing account audits, general ledger applications, and generating financial reports and statements.
EDUCATION
Capella University Doctorial candidate completed 16 hours of course work: GPA: 4.0
Chapman University Masters of Science Human Resource Management: GPA: 3.6
Lourdes College Bachelors of Arts HRM and Bus. Administration: GPA: 3.3
University of Toledo Associates of Arts Business Management: GPA: 3.0
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