Customer Service Manager

STEVEN M. SEAMAN

Acworth, GA *****

Cell: 770-***-**** / Home: 770-***-****

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OBJECTIVE

Management with a successful growth oriented and customer service driven company.

SUMMARY

• Highly analytical and customer focused professional with experience in multi-national environments including diverse food preparation, 5 star and casual dining restaurants, retail, research, and marketing.

• Team builder who, through mentoring and employing new methodologies, inspires group collaboration, resulting in increased productivity and effective customer service.

• Business development record of increasing revenues, streamlining work flow and contributing to the successful implementation in strategic planning, new-business start up, marketing plan execution, capital asset oversight, budgeting and financing.

PROFESSIONAL EXPERIENCE

Patch.com an AOL Company – Atlanta, GA 2010 - Present

Photo Journalist – Freelance

• Responsible for photographs of area business’s for community directory.

• Writing of short column for each business listed and submitting for Internet listing.

Bombay Bicycle Club - Atlanta, GA/ Destin, FL 2004 - 2010

Kitchen Manager/ R & D

• Spent last two years as kitchen manager and lead of new product research and development in Destin, FL.

• Directed hands on research to 10 franchise casual theme restaurants for new product/menu rollouts.

• Directed all kitchen preparation of production for food and related products for new menu item development in a controlled and highly sanitized atmosphere.

• Monitored and controlled 30 talented prep and line cooks with on continuous training and development.

Marriott Corporation - Atlanta, GA 1998 - 2004

Kitchen/Cafeteria Manager

• Governed operations for contract food service fortune 500 client contributing 1.8 million in annual sales. High volume catered services up to 5000 guests.

• Surveyed target markets and executed related strategic plans, sales meetings, pro-forma development, forecasting, budgets, assets, advertising, sales incentive programs and area financial reporting.

• Trained and mentored 6 mid-level managers in efficient operating procedures to facilitate corporate standards and reporting in all facilities.

EDUCATION

Bachelor of Science in Business Administration

University at Albany, State University of New York

Diploma in Food and Beverage Management

Culinary Institute of America – Hyde Park, NY