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Customer Service Grand Rapids

Allegan, Michigan, United States
April 18, 2012

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Chris Sullivan **** W. ***th St • Grant, MI *****(231) ***-**** •


Seeking a position in the Information Technology field where I can utilize my knowledge to help benefit the company while maintaining a successful work environment. Core competencies include:

Technical Skills:

• Active Directory-manage users

• Computer Maintenance; Software Updates, Virus Removal, Spyware Removal, Malware Removal, etc.


• Installation, Testing and Troubleshooting of Computer Network Systems

• Installation, Troubleshooting and Updates of Software and Hardware

• WAN Technology and Applications with Router Configuration

Customer Service

• Microsoft Network Server Operating System; Server 2008 (Entry-Level)

• Microsoft Operating Systems; Windows XP, Windows Vista and Windows 7

• Network Design and Efficiency Testing; Analyze

• Network Design and Implementation;

• Networking and Internetworking Environment Components

• OSI and TCP/IP Model Concepts

• Printer Installation

• Printer Maintenance, Troubleshooting and Repairs (Hewlett Packard, Xerox)

Software Program and Operating Systems Experience:

• MS PowerPoint • Microsoft Visio • MS Word

• Piriform C-Cleaner •

• VLC • VMware

• Windows 7 • Windows Live • Windows Media Player

• Windows Vista • Windows XP • WinZip

• 7 Zip • Adobe Acrobat 9 Pro • Android (Mobile Device Operating Systems)

• File Recover • FireFox • Gmail

• Google Chrome Grisoft AVG Internet Security • Hotmail

• Internet Explorer • iTunes

• Malware Bytes • MS Excel • MS Outlook


Associate of Applied Science Degree in Computer Network Systems (June 2010)

ITT Technical Institute, Grand Rapids, MI

Bachelors in Information Systems and Cybersecurity (Expected Graduation date: March 2013)

ITT Technical Institute, Grand Rapids, MI

Employment History:

Valspar, Fremont, MI 06/2010-09/2010

Line Leader

Made and inspected product, setup line for runs and changeovers, Maintained a clean and orderly setup and made sure coworkers were doing what they were supposed to be doing and helped out if necessary.

Ventra, Grand Rapids, MI 02/2011-09/2011


Assemble Tail lights for the Dodge Avenger and Chrysler 200

ADAC Automotive, Muskegon, MI 09/2007-03/2008

Inspector Operator 09/2005-02/2007

Assembled automotive door handles on a production line. Checked and identified defective parts. Packaged completed units for shipping to customer. Cleaned area at shift end.

McKinley Masonry Concrete, Grant, MI 03/2007-09/2007


Assist workers with current projects. Bring materials to employees as needed. Poured walls, curbs, floors, pavement, concrete, basements and garage floors.

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