Customer Service Insurance Agent
Resume:
RICARDO J. VALDES
Miami, FL *3186
Cell: 305-***-****
*********@*****.***
PROFESSIONAL EXPERIENCE
Atlantic & Pacific Management Group Nov. 2010 – Present
The Waverly at South Beach Condominiums
Concierge/Front Desk
• Greet all residents and guests, welcoming them to our property.
• Coordinate with in-house departments including, maintenance, security, valet, and grounds keeping in organizing day to day operations.
• Assisted the management office with daily operations including problem solving, incoming and outgoing phone calls and all other issues that needed to be addressed.
• Receiving department - processing incoming and outgoing packages.
The Continental Group 2008 – 2010
The Grovenor House
Concierge/Front Desk
• Greet all residents and guests, welcoming them to our property,
• Assess tenants and/or guests' needs are met in a prompt and efficient manner.
• Coordinate with in-house departments including, maintenance, security, valet and grounds keeping in organizing day to day operations. .
• Assisted the office with daily operations including problem solving, incoming and outgoing phone calls and all other issues that needed to be addressed.
• Receiving department - processing incoming and outgoing packages.
AAA Auto Club South 2004-2008
Insurance Agent – Sales & Customer Service
• Personal lines sales over 250 clients per year with am 80% retention of clients.
• Initiated marketing strategies and coordinated promotional events.
• Cross selling of additional company products.
• Improve corporate relations with insurance company vendors.
Call About Insurance, Inc. 1996-2004
General Manager/Insurance Agent
• Managed daily operations of over 1500 clients, including company's staff members.
• Improved budget management with cost analysis of office work flow and expenditures.
• Sustained corporate relations with insurance company vendors.
• Performed company budgeting including accounts receivable, accounts payable, payroll and company purchasing.
EDUCATION & CREDENTIALS
• Licensed Florida Community Association Manager (LCAM)
• Miami – Dade College – Associates in Arts
• Technical Proficiency: Microsoft Office, Word, Excel, TOPPS, Continental Connect
• Fluent in Spanish Written and Oral
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