Customer Service Quality

Genna A. Todd

***** ******* ***. * *******, MI **219

Phone 313-***-****

Objective: To obtain employment opportunity with a company where I can utilize my experience to assist with achieving your company's goals

Work Experience:

Express Professional(Axxis), Canton, MI 4/12- Current

Quality Inspector- Perform daily inspection of 140 and 007 parts. Certify parts and get them production ready- Perform daily paperwork to help management track my daily output-Perform daily sweeping and trash removal in my assigned area.

Manpower (Wesbasto), Rochester Hills, MI 10/11- 4/12

Production Associate- Perform on a daily basis both technical and nontechnical work in automotive production company-Wesbasto provides sunroofs to various customers such as Ford, GM, Chrysler, etc- Perform day to day administrative duties related to production Station.

Stratosphere Quality, Detroit, MI 4/11-10/11

Quality Inspector- Provide Quality control inspection perform inspection on materials coming into manufacturing facility that stratosphere is stationed out of ( Chrysler, Ford etc.) -Inspection on various product vendors send and on assemblies during the production process with the facilities -Visual inspections, measurements and functional testing of the product to make sure they meet vendors guidelines.

Subway, Clinton Twp, MI 08/10-08/11

Sandwich Artist - Prepare quality sub-sandwiches for customers on frontline- Prep products for daily use, such as meats and vegetables to avoid daily waste- Perform cash handling duties on the register for customer food orders - Perform housekeeping duties within the restaurant as required - Maintain a high level of service for customer satisfaction rating

Harvard Resource Group, Troy, MI 11/10- 04/11

Customer Service Representative - Navigate between five different computer systems (Metavance, Nasco, Benefit explainer, E-billing, Web client) in order to provide quality customer service to BCBSMI individual policy holders - Assist customers with obtaining needed information on their individual health care polices, such as: Premiums amounts, Benefit explanations, Yearly Deductibles, Review and resolutions for claim payments – Process premium payments, Research and provide quotes, Offer policy adjustments – Process policy reinstatements and termination – Eligibility maintenance

Aramark, Detroit, MI 9/10- 12/10

Food Service Worker - Prepared food orders in the grill and sandwiches area for

Customers on the frontline- Performed cash handling duties for - Customers’ food orders- Performed housekeeping duties within the restaurant as required- Maintained a high level of service for customer satisfaction rating

McDonald‘s, Detroit, MI 10/09- 08/10

Crew Member -Prepared food orders in the grill area - Performed cash handling duties on the -register for customer food orders - Performed housekeeping duties within the restaurant as required - Maintained a high level of service for customer satisfaction rating

GCA Services, Birmingham, MI 07/08 - 09/09

Custodian -Assured cleanliness and safety of the assigned school in the Birmingham School District - Clean restrooms, dusting, mopping, vacuuming, and removing trash from the facility - Assisted with moving of equipment and/or furniture as instructed- Performed other miscellaneous task as assigned

McDonald's, Westland, MI 10/07 - 04/08

Crew Member - Prepared food orders in the grill area - Performed cash handling duties on the register for customer food orders - Performed housekeeping duties within the restaurant as required - Maintained a high level of service for customer satisfaction rating

Education:

12/09 – Current: University of Phoenix, Livonia Campus, MI Bachelor’s Degree in Applied Science (Criminal Justice Administration Program) Expected Program

09/00 - 06/05: Pershing High School, Detroit, MI

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