Customer Service Accounting

Location:

Posted:

July 06, 2012

Erica McBride

CAREER PROFILE • Detail oriented, efficient and organized professional

• Strong analytical and problem solving skills.

• Ethical, discreet and showing integrity.

• Excellent time management and prioritizing skills.

• Outstanding communication skills, both verbal and written

• Proficient in Microsoft Office, especially Word, Excel, Outlook and PowerPoint

WORK EXPERIENCE Xerox, Verizon Wireless Project, Lacey, WA

Supervised a highly ranked team of customer care representatives

• Processed payroll, including daily/weekly adjustments and also audits set by internal controls.

• Utilized metrics and statistics to determine correct bill-to-pay ratios.

• Coached team using effective communication skills to attain national caliber results.

Dee Hudson Enterprises, Port Orchard, WA

Restaurant Supervisor for local sports pub.

• Balanced register daily.

• Accounted for and processed all A/R and A/P transactions.

• Balanced all gambling transactions.

• Responsible for customer service and ensuring security of restaurant.

• Accomplished inventory for quarterly and annual tax periods.

Narrows Landing, Gig Harbor, WA

Restaurant Supervisor for busy airport restaurant.

• Balanced register daily.

• Accounted for and processed all A/R and A/P transactions.

• Balanced all gambling transactions.

• Responsible for customer service and ensuring security of restaurant.

• Accomplished inventory for quarterly and annual tax periods.

Massimos Ristorante, Tides Tavern, Harmon Pub & Brewery, Gig Harbor and Tacoma, WA

Restaurant supervisor, management and staff positions

EDUCATION Liberty University Online, Lynchburg, VA

Currently earning a Bachelor’s of Science in Accounting, GPA 3.75 out of 4.00.

Starting junior year in fall 2012, completed Accounting classes involving;

• Generally accepted accounting principles (GAAP)

• Analyzing and recording transactions

• Adjusting accounts and preparing financial statements

• Accounting for merchandising operations

• Accounting for inventories and costs of sales

• Accounting information systems

• Cash and internal controls

• Accounts receivables and accounts payable