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Jr Desktop Administrator

Location:
South San Francisco, CA, 94080
Salary:
Negotiable
Posted:
September 11, 2008

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Resume:

Zulfiqarali Shaikh

** *** ****** *** # ***, South San Francisco CA 94080

Ph: 925-***-**** Email: *************@*****.***

Summary

To obtain a full-time position as a Desktop Administrator.

Skills

• Solid understanding of installing, configuring, and maintaining Windows Vista, XP, W2K/NT4/98/95.

• Knowledge of installing and configuring Windows 2003 server with Active Directory. Also install and configure Compaq Proliant and HP Net Servers using RAID configuration.

• Comprehensive knowledge of installing and configuring Citrix Meta Frame server and Citrix neighborhood client on windows 2000 server and client.

• Knowledge of MS Exchange Server 5.0., DHCP, WINS Server, TCP/IP, DNS, RAS and Dial-up Networking.

• Extensive hands-on experience troubleshooting Servers/Desktops/Laptops (Compaq, Toshiba, HP, IBM, Dell, Gateway, Fujitsu etc.).

• Comprehensive understanding of Network Switches, Routers, Bridges, and Cabling systems.

• Rollout project of NT 4.0 using Ghost software, creating disk image to local server to be distribute to new client machines on the network.

• Implement LAN systems as well as system upgrade/data migration.

• Extensive working knowledge of Office Family, Lotus Notes R5, Adobe R/W, IE, Netscape, Remedy, Ghost, PC Anywhere, Word Perfect, Extensity, Kediri, Business Object , Service Station etc.

• Troubleshooting and repair of PC hardware, NIC, hubs, modems, PCMCIA, SCSI, IDE and other peripherals devices.

• Comprehensive knowledge of all the PDAs including Black Berry, Palm, Visor and IPAQ.

• Technical knowledge of complete HP series of LaserJet and DeskJet Printers.

Experience

April 2008 – Present Siemens IT Solution SanFrancisco, CA

Desktop Technician

• Installation/testing of new PC equipment, CD-Rom, DVD drives, Hard Drives, modems CPU upgrades, software including installation, debugging of Microsoft software on Windows NT, 2000, 2003 environment

• Install and set up computer for new hires and configure all there application including Outlook.

• Installing software by using software package, remote installations via SMS.

• Installed, configured and Troubleshoot Microsoft Office 2003,2007,Visio,Poject,lotus notes 6.0, 6.5, Outlook 2003 Client for 1000+ employees at Washington Mutual.

• Extensive knowledge of installing network printer and local printer of complete series of HP IBM.

• Build new pc, thin client and laptops HP, IBM, Dell, Compaq for new hire with specific builds using by Siemens.

• Installed, Configure and troubleshoot black berry with Lotus notes and Outlook.

• Give Black berry support to 200+ employees.

• Second tier support to Black berry enterprise Server by managing account in terms of creating, deleting accounts.

• Extensive knowledge of Unicenter Service Desk (USD), Remedy 6.0, 7.0, Service Station ticketing software, Clarify CRM system.

• Maintain assets for Washington mutual by using asset inventory web portal

• Configure, Administer users profile including data access, dfs access, via windows 2000, 2003 active directory.

• Trouble shooting hardware, software related issues via remotely to remote users.

• Order part and work with the third part vendors to resolve the issues.

• Acted as technical support for Black Berry in San Francisco, supporting all senior management

Jan 2006 – April2008 Computer Science Corporation SanFrancisco, CA

Desktop Technician

• Installation/testing of new PC equipment, CD-Rom, DVD drives, Hard Drives, modems CPU upgrades, software including installation, debugging of Microsoft software on Windows NT, 2000, 2003 environment

• Install and set up computer for new hires and configure all there application including Outlook.

• Installing software by using software package, remote installation.

• Give Network, Desktop, Application support to Washington Mutual Employees. (Banking Application).

• Installed, configured and Troubleshoot lotus notes 6.0, 6.5, Outlook 2003 Client for 1000+ employees at Washington Mutual.

• Extensive knowledge of installing network printer and local printer of complete series of HP.

• Build new pc, thin client and laptops HP, IBM, Dell, Compaq for new hire with specific builds using by CSC.

• Installed, Configure and troubleshoot black berry with Lotus notes and Outlook.

• Give Black berry support to 200+ employees.

• Second tier support to Black berry enterprise Server by managing account in terms of creating, deleting accounts.

• Extensive knowledge of Unicenter Service Desk (USD), Remedy 6.0, 7.0, service station ticketing software.

• Maintain assets for Washington mutual by using asset inventory database.

• Acted as technical support for Black Berry in San Francisco, supporting all senior management

Special Projects

Laptop Encryption Project: - By using pointsec on all Washington mutual laptops (400+)

Migration Project -- From Lotus Notes to Outlook 2003 (500+ employees)

Black Berry Migration Project -- From Lotus Notes to Outlook 2003 (200+ employees)

Upgrade Project -- 1000+ machine to Windows XP.

Refreshment Project --Convert all P III machine to P IV and build those machine for employees.

May 2005 – Dec 2005 G2 Secure Staff LLC South San Francisco CA

Communication Dispatcher

• Use flight tracking software (Saber System Software) to keep track of arriving and departing American Airlines flights.

• Facilitate the fulfillment and special needs of travelers by assigning airline and Globe personnel, in a professional and timely manner.

• Maintained metrics and status of dispatches for records keeping and for identification of bottlenecks and areas of improvement.

• Supervised 20 customer care agents and allocate tasks as demanded by the airlines.

• Responded to inquiries from airline, staff and public in a courteous and timely manner.

Nov 2004 –Jan 2005 ESP Interactive Solutions El Cerrito CA

Desktop Technician

• Conducted diagnostic tests on custom personal computers based on requirements including analysis of IRQ settings and I/O memory addresses.

• Provided technical assistance and support to customers, including upgrading, troubleshooting and resolution of service issues.

• Assisted colleagues and subordinates in technical and functional issues as a team leader.

Jan2002 – Aug 2004 Royal Softech Pvt Ltd India

Computer Technician

• Installed ,and testing of new PC equipment ,CD-Rom,DVD drives, Hard Drives, modems CPU upgrades, software including installation, debugging of Microsoft software on Windows NT,2000 environment

• Designed, Installed and configured Windows 2000 server with Active Directory for 300 employees.

• Responsible for troubleshooting various hardware /software problems on complete models lines of desktop and laptop computers. Familiarity with HP,Compaq,Toshiba,IBM,

• Installed Configured and administer Windows 2000 server with Active directory and DNS, DHCP, WINS services on client site.

• Installed and configured dial up and DSL connection at client sites.

• Facilitated the training of colleagues by preparing and delivering training materials

• Assisted colleagues and subordinates with technical and functional issues

Jan 2000– Dec 2001 Dr S.S. Gandhi Engineering College India

System Technician

• Assigned, evaluated, and graded student projects, assignments, and reports.

• Maintained 500 systems in a computer lab, running on Windows XP, NT, 2000.

• Give technical and desktop support to users by phone and onsite.

• Installed windows XP, 2K by using RIS on 500 desktops and laptops.

• Facilitated and compiled the departments data backup policies maintained on SQL Server 2000

• Installed SQL Server (enterprise version) and client version on 150 computer and give rights to student to access the database and stored procedure.

• Resolved technical and database privileges and securing SQL server by various authentication methods (mixed mode, NT/2000Authentication mode and logins) to college staff and students.

• Creating Database, Roles, user accounts, and assign appropriate rights to student to access that data bases.

• Assumed the role of the tier I database administrator and maintained database and access rights.

Certification

• Microsoft Certified System Engineer (M.C.S.E. WIN 2000), 2002

• Higher Diploma in Software Engineer. (HDSE) from Aptech Institute, 2001

• Diploma in System Management (DISM) from Aptech Institute, 2000

Education

June 1999 South Gujarat University India

• B.S., Organic Chemistry



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