Customer Service Administrative Assistant

ADMINISTRATIVE ASSISTANT

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Enthusiastic and well organized with solid background in data entry, schedule management, travel administration and event planning.

SKILLS

Microsoft Office - Word, Excel, PowerPoint, Access, Outlook on Mac and PC, SAP, Proprietary Chiropractic Software, Peach Tree and Quick Books. Quick learner and self motivated to gather and apply knowledge necessary to become proficient in individual company’s systems, software, and position in marketplace. Throughout my career, I have had the privilege to work within a wide array of industries including special needs children as PCA, medical clinic/medical research, chiropractic, pro fishing, electronics, human resources, investments, mortgage, insurance, oil and gas, nuclear, procurement, sales and sales support, customer service, merchandise presentation and marketing.

HIGHLIGHTS

Training:

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Contacted agencies and scheduled temporary personnel for assistance in special projects. Proctored completion of training exercises for employees.

Human Resources:

Recorded and filed employee benefit, salary and annual evaluation information. Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork and creating employee file.

Scheduling and Planning:

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 30+ employees. Ensured staff was equipped with all necessary supplies and collateral for long distance, extended travel. Coordinated information allowing traveling employees necessary unescorted access to perform their assigned tasks. Maintained calendars. Successfully planned and executed corporate meetings, lunches and special events for groups of 30+ employees. Arranged for space and negotiated pricing as well as product transportation for trade shows.

Vendor Management:

Negotiated low vendor rates for office supplies, lodging, printing, and maintenance contracts.

Promotional:

Assisted in design and colorization of promotional materials. Edited copy for promotional materials. Attended trade shows and assisted in setup and operation of information booth. Assisted in preparation of merchandising directions, created timing and action schedule for on-time delivery.

File Management:

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation had been received and filed.

Patient Charting:

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Billing:

Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

EXPERIENCE

Iwerks Services, Owner/Operator - Private Clients, Twin Cities August 2007 - Current

Housekeeper / Organizer / Personal Assistant

- In my business, I tailor my services for my clients based on each individual and specific need from cleaning and maintaining their homes to assisting and encouraging the purging of unnecessary clutter as well as running errands, shopping, and any task they feel makes their lives immediately less stressful.

- I assist in choosing paint colors, décor, rearranging furniture and organization. I change the definition of what clean is.

Polarized Pros / Huxley Optical, Roseville, MN January 2012 - Current

Administrative and Sales Support

- Assist consumers in selection and purchase of high-end sunglasses as well as prescription eyewear.

- Work with consumers to pick frames and lenses to best suit their individual as well as prescription needs.

- Reconcile incoming inventory and enter into Point of Sale program.

Brookstone, LLC, Roseville, MN October 2011 - January 2012

Seasonal Store Manager

- Hired, trained and motivated sale associates to become knowledgeable about the products and operation of company computer system/register as well as printing and interpreting daily reports.

- Assisted guests with questions, purchases, returns, orders and product information.

- Prepared all cash deposits and change orders for banking courier service.

- Prepared work schedules, while staying within specific budgeted hours.

- Monitored daily/weekly sales goals and worked with staff to meet them.

- Received, monitored and maintained inventory levels both at location and in overflow storage area.

System One LLC, Pittsburgh, PA Contract Work Assignment October 2009 - March 2011

Administrative Assistant GM Materials and Manufacturing (3/10 - 3/11)

- Supported all department personnel reporting to the manager of Materials and Manufacturing including procurement, shipping and receiving, and all areas of manufacturing floor.

- Assisted in development and maintenance of productivity tracking reports.

- Interfaced with Engineers, Design Team, Sales, Distribution, Production and movement of products.

- Ran and formatted Open Order and Daily Reports for current projects based on specific audience. Reviewed Open Order Report daily for discrepancies.

- Expedited late or urgently needed supplies, parts, and necessary certifications.

- Processed Non Conformance Reports and Shipping Authorizations for transfer of parts between partner companies as well as vendors.

- Updated purchase orders in SAP based on supplier, buyer and Quality Inspector information.

- Supported all aspects of company’s Lean Manufacturing training coordinators and prepared documentation and schedule for training sessions. Participated in and attended company’s Lean Manufacturing training.

- Completed special projects as assigned.

Administrator Field Services - (Covered position during maternity leave of full-time admin) (12/09 - 3/10)

- Processed New Hire personnel and required legal documentation.

- Created and maintained employee files making sure all documentation was kept current.

- Communicated with internal and external customers regarding scheduling of personnel and products.

- Arranged all aspects of travel for Field Service personnel based on customer schedule.

- Negotiated rates directly with individual hotels for short and long-terms Field Service personnel stays.

- Coordinated necessary documentation for unescorted access into government regulated facilities.

- Administered and proctored computerized training for Field Service personnel based on customer requirements as well as those trainings with expiration dates.

- Manually entered timesheet information and codes for 45 Field Service personnel.

- Administered MMPI when requested.

- Assisted with compilation of passports and visas for oversees travel.

- Maintained databases for tracking Field Service personnel.

Receptionist Part-time (10/09 - 12/09)

- Greeted incoming employees and monitored identification.

- Greeted all incoming guests, requiring in-coming and out-going signatures in guest book and issue visitor badges.

- Answer three in-coming telephone lines and page employees as requested.

- Performed data entry, copying, and mailing and special project tasks whenever available.

- Used Internet connection and publicized company information to learn about industry, product and company policies, as well as history and company’s position in marketplace.

EDUCATION

Currently enrolled at Century College White Bear Lake, Minnesota GPA 4.0

Seeking Associates degree with Business focus

Minneapolis Business College Roseville, MN GPA 3.37

Secretarial Science Certificate

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