Secretay/Receptionist/Customer Service Representative
Resume:
Ruth A. Carr
Beaumont, TX 77706
E-Mail: ********@*****.***
SKILLS: 80WPM, Word Perfect, MS Word, MS Excel, MS Access, MS Powerpoint, MS Outlook, QuickBooks, Windows (98, XP,2000 Millennium), data entry, ten key calculator, filing, telephone etiquette, and customer service.
EDUCATION: 2003-2004 Texas Careers Beaumont, Certificate in Computer Office Technology
Courses included Keyboarding, Bookkeeping, File Management, Business Math, Business Writing, MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, QuickBooks, Personal Career Development, and General Office Procedures.
WORK EXPERIENCE:
2005-Now Sitel, Pt. Arthur Technical Associate/Quality Control
Answer telephone and assist customers with cell phone problems.
Worked in training department helping new agents.
Working in Quality Control recording agents for grading.
2004-2005 Kay Electronics Inc., Beaumont Secretary/Receptionist
Answered a 3-line phone, taking and directing messages.
Logged radios in and out for repair, and filing.
Annual inventory for both locations, and ordered radio parts for Beaumont location.
Keyed data into computer database on a minute-by-minute need.
Receipted customer payments and entered transaction into computer database
Shipping and receiving when needed.
1997-2003 Vick Insurance Agency, Alpine Secretary/Receptionist/Office Manager
Gathered information and setup insurance quotes for car, house and life insurance, receive payment and enter transaction into computer.
Keyed data into computer database on a minute-by-minute need, filing.
Composed and mailed letters to customers for insurance claims and late payments.
Completed deposit slips and made bank deposits, organized and reconciled three checkbooks.
Assumed responsibility or running the office when the agent was unable to do so because of illness, business trips, etc., for weeks at a time.
1989-1991 Kay Electronics Inc., Beaumont Secretary/Receptionist
Answered a 3-line phone, taking and directing messages.
Logged radios in and out for repair, filing.
Annual inventory for both locations and ordered radio parts for Beaumont.
Keyed data into computer database on a minute-by-minute need.
Receipted customer payments and entered transaction into computer database.
Shipping and receiving when needed.
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