Customer Service High School
Resume:
Shanna R Baugh
Machesney Park, Illinois USA 61115
*******@*****.***
OBJECTIVE
I am seeking new challenges, new skills, finding ways to build my career history and to assist people.
WORK EXPERIENCE
NCO Group, Rockford, Illinois United States
Agent
07/2010 - 03/2011
I took inbound calls for t-mobile customer care, WLPN, and activations. I was promoted my first 3 weeks and became floor support for the people in training with me, I also was floor support for new people, and I also was a substitute supervisor when my supervisor wasn't available.
McDonalds, Rockforrd, Illinois United States
crew
03/2009 - 11/2009
I was a cashier, I took orders and took cash, I was promoted to trainer within 2 months. I would train new people on register and drive-thru.
Vision financial, Rockford, Illinois United States
Debt Collection Agent
06/2011 - 08/2011
I placed outgoing calls in attempt to collect a debt, I processed insurance claims and set up payment plans.
EDUCATION
Harlem High School Machesney Park, IL USA
GED, GPA: n/s
2005 - 2009
After I had some complications, I removed myself from high school and proceeded to pursue a GED, which I recieved with honors
SKILLS
3+ years in customer service
Typing skills 60+ words per minute
Experience handling cash, and credit transactions
Experience with insurance processing
Experience with computers and phones
Experience with multi-tasking in different systems
Experience in leading other co-workers
Experience with assisting other co-workers with job related questions
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