Customer Service Sales

Mathew Bessems

**** ********* ***, **** ** Paul, MB R2E 1B3

Home: ***- ***-**** - ****: 204-***-****

Professional Summary

Strong business leader, strategic thinker with expertise in relationship-building skills, client focused, and results orientated professional.

Core Qualifications

• Excel in Client Relations

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Team Leadership

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Customer Satisfaction

• Risk Management Processes and Analysis

• Financial Records and Processing

• Client Assessment and Analysis

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Process Implementation

• Reports Generation and Analysis

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Quick Learner

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Expense Control

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Conflict Resolution

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Multi Task Management

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Strong Verbal Communication

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Computer Proficient

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Credit and Collections

• Effectively Manage Up as Well as Down

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Internal Auditing

• Extensive Direct and Indirect Sales Experience

Experience

Appliance Specialist

February 2012 to Current

Dufresne Furniture & Appliances – Winnipeg, MB

Identify and qualify customer needs, develop sales strategies, negotiate and closes with an above average success rate.

Provide superior customer service.

Describe merchandise and explain operation of merchandise to customers.

Maintain knowledge of current products, promotions, policies regarding payment and exchanges.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Consistently meet and exceed department sales/warranty targets

General Manager

June 2009 to January 2012

Aarons Sales & Lease – Winnipeg, Manitoba

Ensured superior customer service, to maintain customer satisfaction, create trust, and generate return business.

Trained and developed associates.

Responsible for revenue, growth, collections, and inventory control.

Worked with people of diverse backgrounds, cultures and professional levels.

Established goals and ensured company budgets were exceeded.

Improved profits by 50% in my first year.

Effectively controlled the release of proprietary and confidential information for general client lists.

Monitored multiple databases to keep track of all company inventories.

Provided onsite training.

Implemented marketing strategies which resulted in 100% growth of customer base.

Collections Manager

October 2006 to June 2009

Easyhome – Winnipeg, Manitoba

Provided onsite training.

Monitored multiple databases to keep track of all company inventories.

Responsible for revenue

Advised clients on their accounts

Reduced company losses through effective communication to bad debtors

Negotiated with debtors the return of company asset's

Education

Clarkson High School

Mississauga, Ontario

College Pierre-Elliot Trudeau

Winnipeg, Manitoba

French Emersion

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