Customer Service Representative

Shauna M. Mobley

**-** **** ******. ***# *B Astoria, N.Y. 11106 Cell# 347-***-**** E-mail *************@***.***

Objective I’m a responsible hard working person looking to gain employment in a company where my strong interpersonal and communication skills can be exhibited. I can do any tasked presented to me. Multi-tasking is what I do. I have all the qualities needed to be a great Customer Service Representative. I’m looking for a career. I’m seeking growth, permanency and stability. I want to work for a company where I can utilize the skills that I have obtained, doing customer service throughout the years. I’m dependable, punctual and reliable. I’m a fast learner. I can work unsupervised and I’m a team player.

Experience Dispatcher/Customer Service

Oct-2004 - May- 2010 Atlantic Para Transit, Maspeth, Queens

supervised over 20 routes per day

Created routes for stand by drivers to lighten a previously distributed route

Communicated with drivers via Nextel and AVLM System.

Tracked drivers through GPS system.

Contacted passenger’s informing them of delays and E.T.A’

Communicated with M.T.A. concerning accidents, incidents and vehicle breakdowns.

Filed incident reports, vehicle breakdown and vehicle swap reports.

Found alternate routes for stranded passengers.

Documented appropriate codes throughout the adept system; concerning any situations on the route.

Communicated with field supervisor and NYPD after accessing damages and location of an accident or incident.

Customer Service/Dispatcher/ Reservationists

May 2003- June-2004 U.T.O.G Black Car Service, Astoria, Queens

Received vouchers on passengers trips

Booked passenger’s transportation

Entered passenger’s information in the system

Distributed pick-up and drop-off location to the drivers

Confirmed passengers information

Contacted passenger’s with drivers E.T.A’s

Transit Control Officer (Call Center)

April 2001- Feb 2002 First Transit MTA. New York, New York

Inbound and outbound calls placed to passengers and carriers.

Accessed late routes at different carries

Received calls from passengers concerning late drivers

Communicated with carriers concerning the late routes

Found alternated routes for displaced passengers

Disputed complaints on behalf of the passengers concerning, lateness, no-show’s address and location discrepancies

determined whether a trip is one of three types of no-shows

Listened to tapes to determine whether the passenger, reservationists of driver made an error on a trip being disputed.

Filed issue resolution forms.

Education: Plaza Business Institute, Queens, NY. Associates in Business Management

October 2001- October 2002

35 Credits obtained

The Allen School Queens NY Medical Billing and Coding

January, 2011-Current

Skills: Typing 50 WPM, Microsoft Programs, excel, some PowerPoint. Data entry Emailing, internet research

References References are available on request.

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