Customer Service Manager
Resume:
KENISHA JACKSON
Houston,TX *****
Home: 713-***-****
Cell: 832-***-****
Email: **************@*****.***
OBJECTIVE
A reliable, self-motivated individual that is detail and action orientated, organized and professional. Maintains strong customer service, team building and leadership skills.
Excellent working knowledge of IBM systems, Windows, Microsoft Word and Excel, MS Office, MS Access, Power Point, Quick Books, Outlook, Adobe, Lotus Note, various MRP and AS400 systems, WICS system, Accountant procedures, Raiser’s Edge, K-Docs and Sagitta systems.
EDUCATION
TUI
Major: Finance and Marketing 2010-Present
G.P.A.: 3.0
Texas Southern University 1996-1998
Major: Business Administration
G.P.A.: 3.3
EXPERIENCE
Intake Team/Case Manager (temp pos) March 2011-June 2012
Strategic Litigation Partners, Houston TX
Troubleshooting
Document management - Scan documents into systems
Outbound calls to check status of needed records and past due invoices
Order entry
Assist with research
Update and maintain client information
Contact clients to resolve any problems with case information
Various Positions May 2009-March 2011
Burnett’s Staffing, Houston TX
Data entry – alpha and numerical
All aspects of customer service – inbound & outbound calls
Answer phones, fax, copy and disperse paperwork to designated departments
Scan documents into various systems
Assist with payroll
Mailroom – international and domestic mail
Update and maintain client information
Handle all aspects of office duties
Prepare bills for outgoing shipments
Maintain daily production/error chart and disperse to designated supervisors
Troubleshooting
Document management
Accounting responsibilities
Marketing Exec./Asst. Office Manager July 2003-May 2009
TCC Marketing/La Bella Vita Inc. - Houston, TX
Marketing Strategy Development and Corporate Image Enhancement
Met with prospective clients and discussed their event needs
Maintain contact database
Handle retail promotions and media relations
Assist clients in organizing all aspects of upcoming events, product marketing and customer service
Purchase and maintain inventory list of network promotional items and premiums
Attend meetings and seminars dealing with product marketing and promotions
Assist president in maintaining daily routine - Supervise interns and coordinate schedule
Receive goods and interface with FEDEX, UPS, etc.
Maintained log of Accounts Receivable/Payable
Administrated weekly payroll for multiple divisions
Assist with planning and executing special events and entertainment opportunities to include working with vendors to create signage, gather premiums, create bid justifications, expense purchase orders, coordinate and schedule event volunteers
Assistant Account Executive July 2002-June 2003
Frank Crystal & Company of Texas- Houston, TX
Created and issued insurance certificates to clients
Reviewed insurance requirements regarding contracts
Ensured that all certificates are completed and issued before renewal deadline
Assisted Account Executives in all aspects of binding agreements and coverage
Input and updated all client information in Sagitta system.
Attended training on updated insurance and Sagitta procedures.
Material Specialist/Inventory Control October 2001-May 2002
La Barge, Inc. -Houston, TX
Facilitated kitting, sub-assembly, and inventory transactions for a contract manufacture of the oil, gas, and electronics industry
Controlled monthly inventory
Ensured all components are handled and stored according to industry standards.
Issued electronic components to production floor through requisitions, or shortages driven by MRP system
Assisted customers and vendors with any questions on procedures and work performed
Worked closely with Purchasing department in daily routines
Receptionist/Customer Service (Temp) August 2000-October 2001
Davis Chevrolet-Houston, TX
Coordinated the front desk daily activities for the dealership
Implemented and canceled various warranties and insurance policies
Insured that all paperwork was completed correctly and given to designate departments
References
Available Upon Request
Contact this candidate