Customer Service Medical

My name is Celina Ortiz, and I am interested in seeking a career in Medical Front Office .

I am in the process of completing my Medical Front Office Certificate. I will be completing this by the end of 2012. I am interested in pursuing a career in the Administrative Health Industry, and even furthering my education to become a RN in the future. I look forward to helping doctors and patients to receive and give good customer service.

I am a dedicated soul with 5 years of customer service expertise. I am responsible, a hard-worker, and prompt. I enjoy working with others and helping assist with anything necessary. I work well independently or in a team setting. I enjoy working in a fast paced work environment and function effectively in high-stress situations with a strong ability to multi-task.

I would appreciate opportunity to interview with you and learn more about your office and

share my knowledge with you. Thank you for your consideration, and I look forward to hearing from you soon. Have a great day.

Sincerely,

Celina Ortiz

Celina Ortiz

Address: 3915 Ebury Drive Houston TX 77066

Phone: 832-***-**** Email: *.**********@*****.***

Relevant Course Work

Medical Terminology

Anatomy and Physiology

Medical Insurance

Medical Procedures

Intro to Computers

Microsoft

Work Experience

Super Cuts - Stylist/Shift Manager June 2009-April 2011

• Managed intake and scheduling of up to 45 clients per day

• Handled monthly inventory checks and follow-up orders

• Oversaw purchasing orders within budgetary appropriation

• Enforced Material Safety Data Sheet (MSDS) to ensure basic state sanitary standards of workstations, customer waiting area, and overall facilities

Sally’s Beauty Supply – Cashier September 2008-February 2009

• Performed closing procedures consisting of preparation for the following day such as setting of alarm, end of the day tallies, and products display placement

• Maintained knowledge of product and industry specifics to best assist customers with inquiries and recommendations

• Consistently exceeded sales quotas

J’s Shrimp House – Floor Coordinator (Family Owned Business) August 2006-August 2008

• Upheld food and safety standards as mandated by the Department of Public Health

• Applied customer service skills of cordially greeting clients and displaying a positive attitude towards customers

• Carried out monthly tallies for quarterly business tax preparation

• Handled difficult and demanding customer needs while maintaining high levels of professionalism and composure

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