Communication Studies Major

Location:

Posted:

August 30, 2011

Courtney Dixon

OBJECTIVE

To obtain a customer service oriented position to allow for growth and skill-building experience

SUMMARY OF QUALIFICATIONS

• Maintained a positive atmosphere with coworkers and customers by practicing constructive and clear communication

• Demonstrated leadership potential in facilitating informational workshops for groups of 30 incoming college students

• Handled customer and member inquiries regarding personal accounts, member agreements, and product details

EDUCATION Bachelor of Arts August 2011

Texas State University-San Marcos, Texas

Major: Communication Studies Minor: Psychology Overall GPA: 3.06

Relevant Coursework:

Small Group Communication Professional Communication Computer Literacy

Organizational Communication Public Speaking Interpersonal Communication

WORK EXPERIENCE

Casual Associate Mar. 2011 Aug. 2011

Williams-Sonoma, San Marcos, Texas

• Provide detailed product knowledge and consumer reviews effectively to customers

• Process and input customer data for product claim retrievals (varying from 5-15/shift)

• Received numerous customer service accolades from customers and management

Front Desk Representative May 2008 Aug. 2010

24-Hour Fitness, Mesquite, Texas

• Handled member’s personal documents/accounts in addition to member requests and inquiries

• Assessed member needs to assist and encourage them to achieve fitness goals

• Performed facility closing responsibilities of securing merchandise and balancing of the POS system

• Conducted maintenance and cleaning duties of the facility and its amenities

Activities

• Paws Preview Leader 2008-2009

• Campus Student Informant for the Psychology Association Spring 2010