Customer Service, Data Entry

Sara Ostrom

*** ******** **.

Mesquite, Tx. *****

972-***-****

E-mail :**************@*****.***

PROFESSIONAL EXPERIENCE

Petsmart

Grooming Salon

Dallas, Tx. Present Position

1. Answering phones.

2. Scheduling and canceling appointments

3. Customer service. Check in and input customer and pet information for identification purposes. Also input special requests and needs that owners specified.

4. Prepared pets for groomers by bathing, drying, brushing hair and teeth and trimming and grinding nails.

5. Once completed, cleaned kennels and bathing area.

Walmart

Customer service / Sales associate

Rowlett, Tx. & Conway, Ar. 2004 - 2006

1. Responsible for answering 5 incoming lines.

2. Responsible for running and maintaining my department which consisted of stocking merchandise, putting away all returns, doing mark downs, cashiering when needed and assisting in other areas when needed.

3. Assisted customers when they were in need of help.

Mayflower Food & Drug

Assistant Manager

Mayflower, Ar. 2003 - 2004

1. Responsible for making out work schedule for the store.

2. Responsible for balancing safe upon arrival and departure.

3. Responsible for balancing all cash drawers

4. Made sure all employees were relieved for their scheduled breaks. Also ensured that the store was well maintained and ready for the next shift and assisted in areas where we were short handed.

Sanden International

Receptionist / Customer Service (Temp position)

Wylie, Tx. 2003 - 2003

1. Answered all phones and directed accordingly

2. Greeted and directed all visitors and business associates

3. Performed other clerical duties as needed such as reserving conference rooms for business meetings and special events. Took messages, typed memos.

American Management Corporation

Data Entry Clerk

Conway, Ar. 2001-2002

1. Data entry of Insurance information from files.

2. Assist Underwriters as needed.

3. Update information on policies as needed.

EDUCATION

Graduated from Mayflower High School

Class of 1994

Proficient in Microsoft Word, Excel and Windows

Typing - 50 WPM

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