Project Engineer - Storage
Resume:
Amrita Dey
**/*, **** **** **** Cross,
BTM II stage
Bangalore
Email: ***********@*****.***
Ph : +91-805*******
CAREER OBJECTIVE
To serve an esteemed organization holding a challenging and responsible position, in the field of storage and backup with an unrestrained vertical growth ensuring creditable performance through sheer contributions to my work and by synergizing the elements in my circle of influence.
My key Result Set includes:
• Ability to adapt to different roles in the same project.
• Innovative approach to problem solving
• Appropriate Business and Functionality knowledge and conveyance of the same within the team
• Hands on approach with the ability to effectively communicate at all levels
• Expertise in dealing with client meetings with commendable communication skill
PROFESSIONAL EXPERIENCE
Currently working with Wipro Technologies as L1 and L2 Clariion Storage/Backup Administrator from October 5th 2009 - till date.
EMC is the client I am working for, which is one of the leaders in storage technology worldwide.
EMC has clients all over the world including North America, Europe, Middle East and Asia-Pacific countries.
Have worked in all the above time zones and have maintained client interaction via phone, email, and chat and have provided assistance over WebEx.
PROJECT
Client
Duration
EMC Clariion Data Storage Systems
5th October 2009 – Present
Description Working as L1 and L2 Clariion Storage/ Backup Administrator. A new initiative from EMC – Managing Data warehouse, Reporting, Trouble shooting, SAN Monitoring. The project involves L1 and L2 process which include EMC Clariion SAN Storage Administration.
Worked with EMC – SAN (Clariion) and as an SSE (Storage Service Engineer) which involves troubleshooting various problems related to Storage Area networks, interacting with customers and vendors across the world and working with them to fix faults within the service level agreement with EMC .
My job also includes trouble shooting Dial Homes received from Clariion.
Roles and Responsibilities:
• Troubleshooting & Analysis on the dail home on CLARIION And CELERRA (NAS integrated) Storage device
• Analyzing the Logs and performance issues on the Stoarge Array and providing recommendations
• Experience in Implementation, Administration and Troubleshooting on SAN (Storage Area Network) Technologies for EMC Clariion Series regarding Replication manager, Navisphere Manager, Snap View, SAN Copy, Mirror View.
• Providing L0 and L1 Support to the client for their Data Centers.
• Technical support and management of EMC SAN storage Boxes for EMC clients.
• Used EMC Powerlink knowledgebase and primus for problem resolution.
• Escalation management, conducting conference calls with the clients and technical documentation.
• Trainer for the team – responsible to train the team with the new activities and also the new joiners.
• Manage the shifts as a Shift Lead. (In the absence of Shift Lead I am the next acting SL on the floor.)
Key Skills
• Knowledge in SAN, NAS and CAS technologies.
CERTIFICATION
EMC Proven Professional Certified – ISM (Program : Information Storage Associate (EMCISA)).
EMC CLARiiON
• Maintenance and administration of EMC Clariion CX Series storage Arrays.
• Used EMC Powerlink knowledgebase and primus for problem resolution.
• Dial Home troubleshooting, Collecting SP Collects, Analyze logs and Run Test Dial Homes.
• Used Navisphere manager for administration of EMC Clariion.
• Knowledge in HBA and powerpath installation from host side.
• Troubleshoot and assist CE in issues like Drive, Power, SPS, LCC, Cabling, SP failures, etc.
• Troubleshoot and assist CE in issues like Drive, SP failures, power and all different type of queries.
• Break fix different Software initiated issues.
EMC SYMMETRIX
• Troubleshooting of Oracle Database whenever BCV fails (Business Continuity Volume’s).
• Troubleshoot and assist CE in issues like Drive, SP failures.
• Resolving power issues both in legacy and symmetrix.
• Basic troubling shooting of Symmetrix frames – Drives and health checks
• Providing L1 Support to different customer on various hardware issues.
Tools worked on
• Initially with CSI tool developed by Oracle Corporation, Citrix Xenapps developed by Oracle Corporation
• HP – Open View Services desk
• BMC Remedy ITSM ticketing tool
Training
• Attended 3 months Wipro basic training for Networking, Hardware, UNIX and Trouble Ticketing and Monitoring
• Received Four Months of product training on Symmetrix DMX. The Symmetrix training included the following:
• Overview of Symmetrix, raid levels
• Initial info about how to configure Symmetrix boxes, symmwin, switches
• Architecture, Memory and power subsystem
• TIME FINDER protection (Mirror, Clone and Snap)
• SRDF protection (Sync, Async , Adap copy and STAR)
• Storage management software SYMMCLI.
• Data Structure in Symmetrix
AREAS OF INTEREST
Storage Implementation, Storage Architect, Business Continuity Specialist
Educational Qualification
Degree Institution/University Month & year
MCA ICFAI Persuing
BCA Pailan College of Management and Technology April 2008
ISC Hirendra Leela Patranivas School April 2005
ICSE Hirendra Leela Patranivas School April 2003
Language Skills
English, Hindi, Bengali
Hobbies :
• Painting
• Gardening
• Fish Collecting
• Playing Computer games
Personality :
Extrovert by nature, charming and highly helpful. Good at personal interaction and have urge to succeed.
Reference :
• Available on Request
Current CTC – 2.8 Lacks
Expected CTC – Negotiable
Notice Period – 2 Months
Personal Details :
Name : Amrita Dey
Husband’s name : Sudipto Dey
Date of birth : 18th August 1986
Marital status
Sex : Married
Female
Nationality / Religion : Indian (Indian Passport : H7887723) /
Hindu
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Bangalore Amrita Dey
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