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Customer Service/Sales

Location:
Fremont, California, 94538, United States
Posted:
March 04, 2011

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Hongjia Zhang

**** #* ***** ***** *****

Newark, CA 94560

510-***-****

OBJECTIVE:

Looking for an interesting and challenging role in customer service/sales where my skills and experience can be utilize and I can learn more.

SKILLS:

• Hard working and energetic with excellent communication skills with good grasping power.

• Experienced in customer service and sales related career.

EXPERIENCE:

U. S. Department Of Commerce Bureau of Census

Enumerator, 4/2010 – 6/2010

• Conducted interviews with families to collect demographic information for U. S.

2010 census.

Realty World Professional Team K & J Investment Inc., Fremont, California

Web system support, 5/2006 - Present

• Review/update company website for accuracy.

• Support Broker with all aspects of real estate..

Circuit City Inc., Fremont, California

Consultative Sales Associate, 6/2003 - 5/2006

• Sold consumer electronic products. Deal with customers to determine their needs and requirements. Recommended alternatives to customers.

• Consistently exceeds quotas for selling high profit Master Protection Agreement through explaining importance and benefits to the customers.

• Do follow ups to maintain good relationship with customers and maximize their satisfaction.

Charles Schwab & Co., San Francisco, California

Quality Assurance Engineer, 03/1999 - 10/2002

• Wrote quality control process flow documents.

• Scheduled and tested for Schwab web site installation and upgrades.

• Coordinated with 4-6 external and internal technical and marketing vendors/teams on project basis.

EDUCATION:

East China University, Shanghai, China

Bachelor of Computer Science.



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