Customer Service Technician
Resume:
ERIC WILSON
**** ******** **** • Dallas, TX ***** • 817-***-**** • *************@*****.***
OBJECTIVE
To obtain a hands on position with a progressive Information Technology company, to allow me to grow as an IT professional.
SUMMARY OF QUALIFICATIONS
Customer oriented Individual with proven ability to manage multiple priorities and projects, meeting tight deadlines and turnaround times. Reputation as an approachable “go-to-person” with excellent relationship and management skills.
TECHNICAL EXPERTISE
Operating Systems: Windows 7, Windows Vista, XP, 2000
Hardware: HP, IBM, Dell, Cisco, F5, Checkpoint
Software: MS Office, Outlook, Remedy
PROFESSIONAL EXPERIENCE
Dell Inc., Plano, TX
Data Center Operations Technician 2010 to 2012
Provide operational support for systems hardware and peripherals within Dell Services data centers.
Work in conjunction with the Technical support staff to implement hardware in the data center, utilizing defined Problem and Change Management Policies and Procedures.
Responsible for receiving, installation and de-installation of data center hardware, processing change and work requests, perform cable installation and removal in the rack and under raised floor.
Access desk,escort and assist OEM field engineers in the data center for service calls.
Manage and monitor Data Center access.
Familiarity with ITIL processes.
LIFETIME Fitness, Mansfield, TX
Support Staff 2010 to Sept. 2011
Provide a friendly, safe and welcoming environment for children to play and parents to feel comfortable while working out in the club.
Implement and organize fun and entertaining activities and games for children.
Initiate, develop and maintain personalized relationships with members and their children.
Promote and sell all children's programs, including birthday parties and summer camps.
Clean and maintain the Child Center by following the cleaning checklist and performing assigned tasks.
24 Hour Fitness, Mansfield, TX
Support Staff 2008 to Sept. 2010
Provide a friendly, safe and welcoming environment for children to play and parents to feel comfortable while working out in the club.
Implement and organize fun and entertaining activities and games for children.
Initiate, develop and maintain personalized relationships with members and their children.
Promote and sell all children's programs, including birthday parties and summer camps.
Clean and maintain the Child Center by following the cleaning checklist and performing assigned tasks.
PRIOR RELEVANT EXPERIENCE
• Excellent communication skills – both written and verbal
• Quality customer service skills
• Ability to work under pressure while meeting tight deadlines
• Work well with all levels of management
EDUCATION
Richland College, Dallas TX
A+ Certification Training-Managing & Maintaining PC June 2011
Dallas Community Colleges, Dallas TX
General Studies 2009 to 2012
REFFERENCES
Robert Holguin
• Dell Supervisor
• Data Center Technician
Reagan Britt
• Dell Team Lead
• Data Center Technician
Jason Cotton
• Dell employee
• Data Center Technician
Andy Phillips
• Dell employee
• Data Center Technician
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