Experienced HealthCare Manager

Jennifer Ann Delacruz

**** ******** **

Oxnard, CA 93035

Objective

As a professional working in Ventura County for the past 19 years in the ever evolving Healthcare industry, I would love the opportunity to discuss my background and management experience with your organization.

Qualifications

19 years of direct Healthcare experience with 7 years in Healthcare Management.

Responsible for the marketing of new & existing referrals, physicians, hospitals and homecare facilities.

Monitored and maintained all expenditures to comply with company budget.

Provided hands on leadership to achieve department growth.

Education

1986-1987 Ricks College Rexburg, ID

1981-1985 Oxnard High School Oxnard, CA

Relevant Experience

2005-2008 Odyssey HealthCare Ventura, CA

General Manager

 Implemented start up program in Ventura County. Guided the program through a successful state survey deficiency free. Responsible for the overall operations of the Ventura County program. Employment of qualified hospice personnel and provision of hospice services. Delegation and coordination of hospice personnel evaluations. Established and maintained standards of high quality care and customer service in compliance with Federal and State regulations and guidelines. Established, implemented and evaluated goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Maintained compliance with all legal rules and regulations. Met growth and development targets and actively established and maintained market acceptance and allegiance throughout the local service area. Managed all expenditures in a fiscally responsible manner in accordance with the companies budget.

1989-2005 Apria Healthcare Inc. Oxnard, CA

Branch Manager 2000-2005

Branch Customer Service Manager 1997-2000

Customer Service Supervisor 1994-1997

Lead Customer Service Representative 1993-1994

Senior Customer Service Representative 1992-1993

Customer Service Representative 1989-1992

 Job responsibilities and functions over the years have included monitoring staffing levels, expenditures and equipment utilization. Direct supervision of four department managers and 31 employees in all functional areas of customer service, logistics, respiratory therapy and sales. Assisted in the preparation and development of the branch annual budget. Oversee and ensure effective operations of customer service, accounts receivable, clinical and distribution departments. Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff. Monitored and maintained labor expenses. Assisted sales staff in securing new business opportunities. Participated in sales initiatives including participating in the Better Breathers Association and the American Lung Association meetings monthly. Ensured regulatory compliance with Federal, State and local regulations such as DOT, FDA, OSHA and JCAHO.

1988-1989 Tax Forms Printing Camarillo, CA

Assistant Credit Manager

 Job responsibilities including setting up of new accounts, data entry, accounts receivable, filing and typing.

1986-1987 Oxnard Nissan Motor Co. Oxnard, CA

Cashier

 Job responsibilities included cash handling, deposits, accounts payable, customer service & telephones.

Other Experience

Youth cheer coach, Oxnard High School Boosters Club member, 8 year member of the Ventura County Homecare Association, Alzheimers Association volunteer.

References Available Upon Request

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